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How to Get Critical Systems Back Online in Minutes

Ayehu eyeShare

This paper is for executives and managers in enterprise IT, who are concerned with IT problem resolution processes and their impact on productivity, service levels and downtime. In particular, IT operations managers should read this paper to get practical guidelines on improving Mean Time to Recovery (MTTR) and reducing time spent on problem resolution.

Tags : it automation, it process automation, runbook automation, problem resolution, it operations automation, incident managament, itil, mttr


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Published:  Oct 06, 2010
Length:  17
Type:  White Paper