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How Social Networking Can Support Engaged, Customer Centric Retailing

By: SAP
SAP

In this study, “From Sentiment to Insight: How Social Networking Can Support Engaged, Customer Centric Retailing," learn how retailers can mine the data available in Social Networks to gain a look into the hot buttons and trigger points of millions of potential shoppers.

Tags : sap, social networking, engagement, customer centric, customer service


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Published:  Aug 10, 2009
Length:  16
Type:  White Paper