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La Jolla Institute for Allergy & Immunology Frees Up 30 IT Hours Weekly

Absolute Software

Like most IT teams, LIAI technicians are committed to optimizing staff productivity. With the organization steadily growing and IT demands increasing, maintaining this commitment proved challenging.

A growing computer population meant basic IT maintenance tasks were eating substantial amounts of IT resources. Because LIAI is made up of multiple, dispersed research labs - each with a different set of application, software and configuration needs - technicians were spending much time visiting individual labs to address unique hardware and software requirements.

Different departments also had differing imaging needs, although the organization worked from a monolithic image. If users required a unique image - as was often the case, particularly with the increasing number of new hires - they had to bring the machine to IT for customization. This customization proved to be increasingly inconvenient.

Tags : la jolla, absolute, immunology, productivity, it demands, efficiency, liai, resources, resource allocation, configuration, software, hardware, requirements

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Published:  Nov 21, 2011
Length:  3
Type:  Case Study