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For Ceridian, it Pays to Provide High-Quality Support

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Ceridian reports that its analysts support more than 5,000 customers and handle an average of 2,500 support calls a day. This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.


Tags : ceridian, high-quality support, customer support, human resources software, hr technology, payroll


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Published:  Mar 01, 2012
Length:  2
Type:  Case Study