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Legacy Tools: Not Built for Today's Helpdesk

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Today's modern enterprise seeks both efficiency and productivity- constantly looking for new and effective ways to boost employee workflow. This new enterprise includes branch employees, teleworkers, and on-the-go workforces that communicate using a variety of mobile devices. But hidden somewhere in many corporate helpdesk closets are tools being used for support that may impede the effectiveness of both remote employees and the technicians who use them. Read this whitepaper to uncover how you can improve the efficiency and effectiveness of your helpdesk today.

Tags : helpdesk, mobility, remote workforce, corporate firewall, legacy support tools, cost-saving, it management


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Published:  Jul 13, 2012
Length:  8
Type:  White Paper