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Live Chat in Support Environments

LogMeIn

This report takes a close look at how live chat is used and measured in support settings, based on a primary research effort with more than three hundred companies.  In this report you will learn:

  • How organizations are using live chat to engage with prospects and customers
  • What metrics are important to organizations using live chat for support engagements
  • Why they believe live chat helps them to achieve their business goals

Download this report today and learn how companies are leveraging live chat to drive measureable increases in the efficiency and effectiveness of their customer support organizations.

Tags : logmein, white paper, technology, customer satisfaction, customer service, customer experience, live chat


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Published:  Jul 17, 2012
Length:  8
Type:  White Paper