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Meeting healthcare's most fundamental mission-The role of software in improving patient satisfaction

By: IBM
IBM

As hospitals and clinics strive to boost operational efficiency metrics and rein in rising costs, patient satisfaction is perhaps the best indicator of how a healthcare organization is succeeding in its mission. In an increasingly competitive environment, patient satisfaction is frequently used as a measure that influences accreditation and licensure, compensation under "pay for performance programs" and quality rankings that affect the choices of well-informed customers. Learn how predictive analytics help healthcare organizations collect and analyze patient satisfaction data to provide a better understanding of patient needs and perceptions to steadily improve quality.

Tags : patient satisfaction, healthcare, ibm, business analytics, roi, research, data, predictive analytics


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Published:  Aug 10, 2012
Length:  8
Type:  White Paper