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Creating a Superior Customer Experience Online

By: Oracle
Oracle

Bringing the 24/7 interactive opportunity to federal agencies will go a long way toward boosting citizens' satisfaction with their government interactions. This paper explores ways for government to provide Citizens access before or after hours and conduct government business--much as they can log on to their computers whenever they want to buy from Amazon.com

Tags : it marketing, customer service, oracle, web experiences


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Published:  Sep 11, 2012
Length:  13
Type:  White Paper