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IT Friction Causes a Decline in Value for Organizations: Forrester Investigates

BMC Software

Large gaps and loss of productivity challenge the value, agility and cost of IT across the globe. “Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:

• Gaps in customer satisfaction and the perceived value of services
• Inadequate IT support, which decreases productivity and revenue
• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

See what 900 business and IT professionals had to say and get recommendations for change.

Tags : bmc, productivity, it support, customer satisfaction, technology, it management, enterprise applications, data management


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Published:  Jun 25, 2013
Length:  18
Type:  White Paper