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Chat with Chatters - Why Consumers Choose to Chat with Retailers

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While a lot of research has been done on the effectiveness and benefits of live chat, the customers voice is rarely heard. This report, written by Lauren Freemann from the e-tailing group, examines the customers' view on live chat and presents a deep insight into why consumers choose live chat. Findings include the key reasons for choosing live chat over other communication channels, best practices for deploying live chat successfully and key insights from the Annual Merchant Survey, a report that explores the merchants perspective of live chat implementations.

Tags : chat with chatters, consumers, retailers, chatting, logmein, customer support, e-tailing, merchants


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Published:  Aug 27, 2013
Length:  9
Type:  White Paper