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Measuring Customer Satisfaction with Support Services

LogMeIn

For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customersí satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.

Tags : support services, logmein, rescue, hdi research corner, service experience, technical support, satisfaction, organizational satisfaction


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Published:  Sep 04, 2013
Length:  5
Type:  White Paper