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The Value of Early Consumer Compliant Detection

By: Verint
Verint

Today's consumers are highly empowered. Buyers have more avenues than ever before to provide feedback and opinions on their experience with a product or company, including in-person discussions, phone calls, emails, texts, websites and social media outlets. If you want to, you can share an opinion almost everywhere these days. And what if that opinion is a complaint?

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Tags : verint, customer experience, banking, early complaint detection, complaint management


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Published:  Oct 07, 2013
Length:  9
Type:  White Paper