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Social, Mobile Research Results Reveal How to Boost Customer Satisfaction, Drive Revenue

Salesforce.com

The ability to deliver exceptional customer experiences is proving to be a business differentiator in fact, organizations that have a more mature customer experience strategy report between 10-20% greater impact on revenue generation outcomes than less mature businesses.

This white paper reveals how your organization can better respond to changing consumer behaviors, needs, and expectations regarding customer experience and touch points.

Tags : custom service, contact center, supporting technology, customer service trends, best practices


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Published:  Oct 28, 2013
Length:  10
Type:  White Paper