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Customer-Centric Cloud Provisioning

ServiceNow

Instead of asking what cloud means to you, think about what cloud means to your customers: self-service, flexible, efficient, and reliable shared infrastructure serving up on demand services with a clearly defined cost structure. Understanding your customers and these expectations are key in understanding how to deliver on them.
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.

Tags : servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud, it operations and governance, virtual resources, service catalog, automate everything, it services, put it on the cloud


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Published:  Nov 22, 2013
Length:  7
Type:  White Paper