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Enterprise Social Collaboration in Customer Service: Better teamwork unlocks Customer Delight

By: Jive
Jive

This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and drive results and studies best practices in highly successful enterprise social collaboration program implementation.

Tags : reachmail, enterprise social collaboration, customer service, connectivity, results, best practices


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Published:  Apr 10, 2014
Length:  6
Type:  White Paper