> White Papers > Interactive Intelligence > Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success
 

Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success

Interactive Intelligence

Today, business process automation isnít just about efficiency, itís about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customerís interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.

Tags : interactive intelligence, business process automation, multichannel technology, customer experience, contact center, contact solution, it management


* Please enter your email address and click the Download Now button to download the white paper.

 Email this page
Published:  Apr 23, 2014
Length:  11
Type:  White Paper