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Magic Quadrant for IT Service Support Management Tools

BMC Software

To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.

Tags : saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management


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Published:  Oct 23, 2014
Type:  White Paper