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Five Tips for Improving Customer Experience


Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.

Tags : customer experience, customer satisfaction, support desk, customer care, customer support

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Published:  Mar 19, 2015
Length:  4
Type:  White Paper