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Gartner: Customer Service Management Toolkit

ServiceNow

This ServiceNow toolkit features the Gartner report, Rethinking CRM Customer Service Fundamentals for a New Age and a collection of ServiceNow white papers.

In this toolkit, you will learn about new strategies, processes, and technology that will enable your customer service teams to connect seamlessly with other departments and deliver the effortless and proactive service experience your customers expect.

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Published:  Oct 11, 2017
Type:  White Paper