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eBook: Not all Customer Experience Platforms are Created Equal

Genesys

Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences.

Read this eBook to learn how to:

  • Modernize your contact center infrastructure, increase workforce efficiency and deliver personalized customer experiences
  • Orchestrate omnichannel customer journeys with a single platform for all digital channels and voice
  • Evaluate the top five capabilities of a Customer Experience Platform

Tags : customer experience, customer engagement, omnihannel, customer experience platform, customer journey


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Published:  Nov 15, 2017
Length:  11
Type:  White Paper