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The ABCs of Customer Experience: 40 Buzzwords Defined

Intouch Insight

From "actionable insights" to "voice of the employee (VOE)", there are many buzzwords related to customer experience management.

This handy 3-page guide will help you decode all of the industry buzzwords.

Inside you'll find:

  • Age of the Customer
  • CX Action Campaigns
  • Data Mining
  • Double-Barreled Question
  • Key Driver Analysis
  • Net Promoter Score
  • Omnichannel
  • Many more!

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Published:  May 15, 2018
Length:  3
Type:  White Paper