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How to “Shift Left” with IT Service Management

Cherwell Software

The concept of “shifting left” has gained traction in software development as a way to increase agility, reduce cost, and improve product and release quality. But shifting left has also been hailed as a powerful method for optimizing IT service management. When the service desk team shifts left, both end users and service desk personnel benefit from greater efficiency and service quality, which leads to happier, more productive internal customers—and ultimately, better business outcomes.

Tags : service, management, optimization


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Published:  Jun 21, 2018
Length:  20
Type:  White Paper