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The Future of Customer Experience: Five Essential Trends

By: SAP
SAP

The Future of Customer Experience: Five Essential Trends is part of a series examining life and business in the 21st Century. SAP Center for Business Insight worked with more than a dozen industry experts to answer these and other questions, uncovering five trends that will determine the customer experience over the next decade. This report examines each of these trends and offers recommendations for how brands should respond now to prepare.

Tags : customer experience & engagement, digital transformation, sap


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Published:  Oct 22, 2018
Length:  14
Type:  White Paper