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IDC ExpertROI Spotlight: Mediaocean Empowers Better Customer Support Teams and Content with Zendesk

Zendesk

After its founding, Mediaocean evaluated 10 customer service vendors before choosing the Zendesk Support platform to manage its global support activities. Three years later, however, a private equity firm acquired a majority share of the company and mandated switching to an alternative platform. See why Mediaocean reverted back to Zendesk and how the company uses Zendesk to power their customer support needs.

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Published:  Jan 03, 2019
Length:  7
Type:  White Paper