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Personalization vs. Customization: Clarifying the Confusion

Progress

One of the biggest buzzwords for marketers over the past several years is personalization. When discussing this concept, people often use the terms “personalization” and “customization”interchangeably. Not clearly understanding the differences may explain why some businesseshave difficulty implementing better experiences for their customers.

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Published:  Jan 22, 2019
Length:  3
Type:  White Paper