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Three strategies to improve the end-to-end customer experience

Genesys

Forrester Research has found that companies that prioritise their customer experience transformation perform better.  Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced:

  • 68% increase in revenue
  • 67% improvement in market differentiation
  • 72% acceleration of digital business

Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey.  Read this ebook for three strategies that get you started.

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Published:  Feb 12, 2019
Length:  10
Type:  White Paper