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Why Chatbots Need Knowledge Management

MindTouch

Successful chatbot deployments depend on knowledge management

The numbers are eye-opening. If recent trends hold, chatbots promise to factor prominently in any organization’s mix of self-service channels—at least any organization that prioritizes the customer experience. This infographic takes you through the numbers, quickly revealing how crucial KM is to successful chatbot deployments.

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Published:  Mar 08, 2019
Length:  1
Type:  White Paper