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LTI helped moving 30% activities to Virtual bots from L1 Support Activity

Larsen & Toubro Infotech(LTI)

Leading technology consulting company had 3-6 days average TAT to resolve the tickets thereby having poor customer experience. LTIís AI Solution helped in implementing Virtual Assistant Chatbot which was very well integrated with backend systems and enterprise systems to solve the challenges. Download complete case study.

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Published:  Mar 28, 2019
Length:  2
Type:  Case Study