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Considerations for consolidating call center technology

Genesys

Your call center tech stack is a mess, and itís hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech.

There are many things to consider including:

  • Infrastructure, both aging and new
  • Existing tech and limitations
  • IT support
  • Users, training and business needs

This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call center tech.

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Published:  Jun 27, 2019
Length:  12
Type:  White Paper