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Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management Platforms

MindTouch

In the world of knowledge management (KM) vendor selection, its easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite; and the standalone KM platform. Which is best? Weve put together an exhaustive list to help you choose a solution capable of delivering service excellence across all customer-facing channels.

Tags : customer journey, customer success, digital transformation, knowledge base, knowledge centered service (kcs), self-service


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Published:  Oct 02, 2019
Length:  10
Type:  White Paper