absence

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By: Interactive Intelligence     Published Date: Apr 23, 2014
If a contact center executive could have anything, it would be certainty… of contact demand, resource availability, operational efficiency, and of agent performance and customer experience delivery. But certainty in a contact center is nearly impossible, and in the absence of a crystal ball, mathematical models provide the next best thing. They alert, evaluate operational risk, and propose business and resourcing solutions. And now, the best of these models also determine expected experience delivery.
Tags : interactive intelligence, contact center, customer service, customer experience, cost, revenue, telecom, it management
     Interactive Intelligence
By: Astaro     Published Date: Aug 10, 2009
The complete absence of a spam filter at Kauffman Tire, a wholesale and retail distributer of tires, was inhibiting employee productivity.
Tags : astaro, spam, spam filters, security gateways, vpm, remote workers, proxy server, vpn
     Astaro
By: Optis     Published Date: Feb 26, 2013
Don’t let a lack of people data insight keep you from making the right business decisions. Learn how to become people data strategic and make your disparate data easy to understand, control and see.
Tags : people data management, disparate people data, analyze leave data, employment data, employee benfits data, workforce data management, integrated people data, people data strategy
     Optis
By: Optis     Published Date: Mar 07, 2013
Companies can realize significant savings with an automated absence management system. Download the Optis study to see how one company saved over $8 million by reducing lost time and getting a handle on leave.
Tags : people data management, disparate people data, analyze leave data, employment data, employee benefits data, workforce data management, integrated people data, people data strategy
     Optis
By: Optis     Published Date: Mar 07, 2013
When employee absences can make up 36 percent of an employer’s payroll, companies need to manage leave without adding costs. Find out how an integrated system will improve the bottom line and bring people data together.
Tags : people data management, disparate people data, analyze leave data, employment data, employee benefits data, workforce data management, integrated people data, people data strategy
     Optis
By: Optis     Published Date: Mar 07, 2013
Integrating leave and workforce data doesn’t have to be overly complicated. With the right plans, you can make the business case to implement an integrated database so you can get the people answers you need.
Tags : integrated workforce database,   implementing integrated systems,   data quality management,   value of integrated data,   people data management,   disparate people data,   analyze leave data,   employment data
     Optis
By: Workforce Software     Published Date: Jun 04, 2015
A Guide to Developing a Strategy to Minimise Cost and Risk
Tags : 
     Workforce Software
By: Workforce Software     Published Date: Nov 23, 2015
Download this complimentary white paper to learn how automated scheduling can reduce overtime costs related to: Unpopular shifts Peak vacation times Unplanned absences Unavailability
Tags : overtime pay, scheduling automation, peak vacation times, absences, employee scheduling, overtime
     Workforce Software
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