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By: Movable Ink     Published Date: Oct 04, 2016
33% of brands kick off holiday campaigns in October, and most of them are planning now. Grab our latest report and learn how to leverage the biggest holiday trends, including triggered emails and user-generated content.
Tags : contextual marketing, email marketing, retail marketing, ecommerce marketing, contextual email, real-time marketing
     Movable Ink
By: Special Counsel     Published Date: Sep 18, 2015
Our 2016 Salary Guide takes an in-depth look at salaries for traditional legal occupations, as well as the most sought-after positions in growing areas such as Information Governance and eDiscovery. Accurate national and local salary data combined with up-to-date job descriptions provide you with the knowledge you need to engage, hire and retain premier legal professionals.
Tags : legal industry, legal talent, recruitment, job market, salary data, retention, legal talent
     Special Counsel
By: BI WORLDWIDE     Published Date: Mar 07, 2016
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands. The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title. Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
Tags : bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, engagement
     BI WORLDWIDE
By: Puppet     Published Date: Jun 24, 2016
The fifth annual State of DevOps Report, presented by Puppet and DevOps Research & Assessment (DORA), confirms and highlights the fact that achieving higher IT and organizational performance is a team effort spanning development and operations — and it’s an investment that can deliver powerful returns. This year’s report shows how DevOps speeds up delivery, improves quality and security, enhances employee engagement and more. Download the report to learn why: • High-performing IT organization experience 200x more frequent deployments and 24x recovery from failures. • High performers spend 22 percent less time on unplanned work and 29 percent more time on new work, such as features or code. • Taking an experimental approach to product development improves IT performance. The report also helps you understand the ROI of DevOps, and includes formulas to quantify your potential cost savings, using metrics from you own organization.
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     Puppet
By: FTI Consulting     Published Date: Mar 03, 2017
2016: The year in crisis provides The Economist Intelligence Unit’s assessment of sources of corporate risk in the year 2016, its evolution over the next three years, and a perspective on the role of the board of directors in managing crises.
Tags : fti, fti consulting, crisis management, corporate risk, cyber attacks, political disruption, corporate crisis
     FTI Consulting
By: Cisco     Published Date: Mar 17, 2017
The Cisco 2017 Annual Cybersecurity Report presents research, insights, and perspectives from Cisco Security Research. This research can help your organisation respond effectively to today’s rapidly evolving and sophisticated threats.
Tags : cyber security, threat and vulnerability management, security, attacks, threat detection
     Cisco
By: CyberSource     Published Date: Apr 25, 2018
Our latest report examines the trends and challenges facing fraud managers today and provides the strategies to address them. Learn how your peers are faring, and see how you compare to them.
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     CyberSource
By: Adecco     Published Date: Sep 27, 2017
With the unemployment average decreasing across the nation and new jobs continually evolving, long-term growth projections are promising for the IT industry. As the tech industry booms, so does the tech job market. We took a deep dive into the latest annual job market data from Bureau of Labor Statistics to better understand how both the nation and the IT sector advanced and what this means for the future of tech.
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     Adecco
By: Bronto     Published Date: May 18, 2017
Convenience is absolutely critical to succeeding in e-commerce. Any glitches along the path to purchase potentially result in a lost sale. That's one reason we think Apple Pay's new mobile payment feature that uses a fingerprint is going to be a game changer. Its another step in reducing hurdles to online buying. You see it, you select it, you pay with your finger. What could be more convenient? Not interested in Apple Pay? Or unable to use it? At the very least, make sure customers that shop on multiple devices are recognized, no matter which device they log into. Giving them access to their stored information will make for a much smoother checkout.
Tags : bronto, digital marketers, program management, customer support, critical data source, email management, world wide business research, mobile devices
     Bronto
By: Adobe     Published Date: Aug 02, 2017
Customer experience (CX) continues to dominate the agenda, and it is clear from the research that retailers collectively grasp the importance of a personalised and mobilefriendly experience which is relevant at every stage of the customer journey. It makes absolute sense for retailers to focus on optimising the mobile experience as part of their CX initiatives. CX is a differentiator for retail brands and, as part of this trend, the mobile experience in particular will increasingly define your brand.
Tags : digital skills, culture, strategy, data management, processing, technology, ux design
     Adobe
By: NAVEX Global     Published Date: Jul 17, 2017
Establishing a culture of integrity, ethics and respect is the number one priority for companies in 2017, according to a new report. In common with the 2015 report, getting an organisation's culture right is the main objective for compliance professionals in the year ahead, with 85 per cent of respondents saying it is one of their three main goals. However despite this, only 32 per cent of firms indicated that they are planning to undertake a culture or ethics assessment in the next twelve months. In addition, workplace behaviour was rated as the lowest area of risk receiving attention by stakeholders (29 per cent). Download the full report for additional stats on board level reporting, increasing compliance programme awareness and satisfaction with third party risk management.
Tags : measuring programme effectiveness, insufficient staff, managing regulations, lack of tools, budget issues, programme reporting
     NAVEX Global
By: NAVEX Global     Published Date: Dec 07, 2017
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme, including: Does our culture support employees who raise concerns? Are our communications with employees reaching the intended audiences and having the desired effect? Are our investigations thorough and effective? Do we need more training? Do we need to review or update our policies? Do employees know about our reporting channels? Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. This year’s analysis of our EMEA & APAC data from nearly 14,000 ethics and compliance hotline reports revealed key data points that compliance professionals can use to benchmark and assess their programme’s performance, and move toward predictive risk mitigation.
Tags : navex, ethics and compliance software, hotline data, risk mitigation, incident management systems
     NAVEX Global
By: NAVEX Global     Published Date: Dec 22, 2017
Ethics and compliance officers have many opportunities to leverage the data in their hotline and incident management systems to improve their compliance programmes— and their organisational culture of ethics and respect. This year’s benchmarks point to several opportunities to increase programme effectiveness. Hotline data that is carefully tracked, reviewed, benchmarked and presented with sufficient context often provides the early warning signs needed to detect, prevent and resolve problems. We at NAVEX Global hope that this report is helpful to your organisation and we welcome any feedback on these findings.
Tags : whistleblowing, hotline, whistleblowing hotline, hotline best practices, hotline benchmark data, whistleblower protection, whistleblowing programe
     NAVEX Global
By: NAVEX Global     Published Date: Jul 17, 2017
The 2017 EMEA & APAC Whistleblower Hotline Benchmark report was produced with data from companies of all sizes and industries across the region. Use the findings to put your company’s whistleblowing report data in context or gain organisational alignment to start your whistleblower programme. Use this report to answer questions like: • Am I getting too few or too many reports compared to like-sized companies? • Is my organisation following up on cases in an appropriate timeframe? • How can I more effectively follow-up on anonymous reports?
Tags : emea, apac, ethics, whistleblowing, incident management, reporting data, case closure, reporting systems
     NAVEX Global
By: NAVEX Global     Published Date: Mar 21, 2018
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme. Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. To help, each year NAVEX Global takes anonymised data collected through our hotline and incident management systems to create these reports. This particular report is the second NAVEX Global benchmark report we have published that focuses specifically on the status of ethics and compliance hotline services in the EMEA and APAC regions. This benchmark only takes reporting data from organisations that has its data warehoused in Europe—a subset of the data used in our global hotline report.
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     NAVEX Global
By: NAVEX Global     Published Date: Apr 20, 2018
An effective third-party risk management programme is in the interest of all organisations—regardless of size, industry, and number of third party providers. This report will help you benchmark your third-party risk management programme and its performance against trends in the market and best practices. What you'll learn: The top issues and challenges organisations are facing with their third-party risk management programmes How organisations are using outside providers to help with third party due diligence The inconsistency of top concerns year over year and what this might indicate How to leverage the findings in this benchmark report to increase programme effectiveness in your own organisation
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     NAVEX Global
By: IBM     Published Date: May 08, 2018
Security testing is growing faster than any other security market, as AST solutions adapt to new development methodologies and increased application complexity. Security and risk management leaders must integrate AST into their application security programs.
Tags : application security, ast solutions, security management, risk management
     IBM
By: Genesys     Published Date: Jul 19, 2017
Get Gartner’s Complete Analysis of Each Contact Center Vendor
Tags : genesys, contact center infrastructure, cci, contact center engagement, cec
     Genesys
By: NetApp     Published Date: Sep 19, 2017
Solid-state arrays have matured beyond performance-oriented workloads, and the benefits are now compelling for primary storage plus old and new unexpected workloads. This Magic Quadrant will help IT leaders better understand SSA vendors' positioning in the market. Gain insights into the rapidly evolving market for solid-state arrays with the 2017 Gartner report. Discover vendor strengths and the criteria that must be met to be positioned in the leaders’ quadrant.
Tags : netapp, database performance, flash storage, data management, cost challenges, gartner, solid array
     NetApp
By: Pure Storage     Published Date: Mar 15, 2018
Within the next 12 months, solid-state arrays will improve in performance by a factor of 10, and double in density and cost-effectiveness, therefore changing the dynamics of the storage market. This Magic Quadrant will help IT leaders better understand SSA vendors' positioning in the market.
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     Pure Storage
By: LogRhythm     Published Date: Jun 19, 2018
Security and risk management leaders are implementing and expanding SIEM to improve early targeted attack detection and response. Advanced users seek SIEM with advanced profiling, analytics and response features.
Tags : siem, gartner, magic, quadrant, analytics
     LogRhythm
By: Microsoft Azure     Published Date: Apr 10, 2018
Prepare your business for the future of customer service. In a world where price and product can easily be matched, customer experience has become a key brand differentiator. It’s never been more important to understand customer expectations, perceptions, preferences, and trends. The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. The 32-page report offers insights from 5,000 survey participants. Learn how you can stay ahead of the competition and earn customers for life with intelligent customer service. Find trend details and actionable data on: The growing importance of service in a customer’s choice of or loyalty to a brand The most important aspects of a good customer service experience The most frustrating aspects of a poor customer service experience Expectations of the millennial customer segment Channel preferences based on geography Customer expectations for self-serv
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     Microsoft Azure
By: Microsoft     Published Date: Jul 20, 2018
EXPECTATIONS FOR CUSTOMER SERVICE CONTINUE TO RISE AROUND THE GLOBE Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement. Regardless of industry, service organizations are a customer engagement focal point for brands around the world. Our r
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     Microsoft
By: iShares by BlackRock     Published Date: May 21, 2018
Visit www.iShares.com to view a prospectus, which includes investment objectives, risks, fees, expenses and other information that you should read and consider carefully before investing. Investing involves risk, including possible loss of principal.Visit www.iShares.com to view a prospectus, which includes investment objectives, risks, fees, expenses and other information that you should read and consider carefully before investing. Investing involves risk, including possible loss of principal. The iShares Funds are distributed by BlackRock Investments, LLC (together with its affiliates, “BlackRock”).This study was sponsored by BlackRock. BlackRock is not affiliated with Greenwich Associates, LLC, or any of their affiliates. iSHARES and BLACKROCK are registered trademarks of BlackRock, Inc., or its subsidiaries. All other marks are the property of their respective owners. BlackRock, Inc. is not affiliated with The Economist. 503791
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     iShares by BlackRock
By: The Starr Conspiracy     Published Date: Jun 29, 2017
In this report, discover what’s important to learning buyers and what has changed with them since 2014.
Tags : sales engagement, active evaluation, brand and need awareness, sales leveraging, trade show, active evaluation
     The Starr Conspiracy
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