app experience

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By: IBM     Published Date: May 20, 2015
Assembling a clustered environment can be complex due to the many software components that are required to enable technical and high performance computing (HPC) applications to run effectively. This webcast will demonstrate how IBM Platform Computing products simplify cluster deployment, use and management, bringing high performance capabilities to both experienced and new HPC administrators and users. We will also present examples of companies utilizing Platform Computing software today, to improve performance and utilization of their HPC environment while reducing costs.
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     IBM
By: VMware     Published Date: Sep 12, 2019
Today, a great deal of work happens through devices, apps, and digital experiences—and people increasingly pay attention to those experiences as they decide where to work. That means IT is more important than ever in helping the business attract and retain great talent. When IT builds employee experiences that are streamlined and simple at every point—from onboarding to day-to-day tasks—they help ensure a workforce that is engaged, motivated and productive.
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     VMware
By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
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     F5 Networks Singapore Pte Ltd
By: Gigamon     Published Date: Sep 03, 2019
Network operations teams can no longer ignore the application layer. Application experience can make or break a digital enterprise, and today most enterprises are digital. To deliver optimal performance, network operations tools must be application-aware. However, application-awareness in the network and security tool layer is expensive and difficult to scale. Enterprises can mitigate these challenges with a network visibility architecture that includes application-aware network packet brokers (NPBs). EMA recommends that today’s network operations teams modernize their approach with full application visibility. EMA research has found that network teams are increasingly focused on directly addressing security risk reduction, service quality, end-user experience, and application performance. All of these new network operations benchmarks will require deeper application-level visibility. For instance, a network team focused on service quality will want to take a top-down approach to perfo
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     Gigamon
By: Hitachi EMEA     Published Date: Sep 25, 2019
With the right approach, new and growing data sources can help you drive innovation, transform customer experience and create new revenue streams. But all that data can also slow you down.
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     Hitachi EMEA
By: Tricentis     Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the past 5 years—but the metrics we use to measure quality remain largely the same. Despite seismic shifts in business expectations, development methodologies, system architectures, and team structures, most organizations still rely on quality metrics that were designed for a much different era. Every other aspect of application delivery has been scrutinized and optimized as we transform our processes for DevOps. Why not put quality metrics under the microscope as well? Are metrics like number of automated tests, test case coverage, and pass/fail rate important in the context of DevOps, where the goal is immediate insight into whether a given release candidate has an acceptable level of risk? What other metrics can help us ensure that the steady stream of updates don’t undermine the very user experience that we’re working so hard to enhance? To provide the DevOps community an objective perspective on what quality
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     Tricentis
By: PwC     Published Date: Aug 19, 2019
There are 56.7 million contingent workers, including temporary or part-time workers, freelancers, consultants, and independent contractors in the US, making up approximately 40% of the US workforce today. In fact, 76% of HR leaders plan to hire contingent workers to deliver on growth objectives, In PwC's Future of Work study, nearly 50% of survey participants said that employees will work for more than one employer at a time, making it critical to actively manage their commitment and productivity during employment periods. Learn how to streamline the entire experience of on-boarding and retaining contingent workers to drive the greatest results for everyone involved
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     PwC
By: IBM APAC     Published Date: Sep 30, 2019
Digital technology is changing the financial services industry rapidly with automated process, AI insights, customized experiences, new operating models and next generation applications. In such a scenario how should banks innovate and stay ahead of the game? This e-book will provide you the best strategies and recommendations for modernizing your IT infrastructure and operations. You’ll learn how to lead disruption and manage rapid change for your bank, its operations and its customers. Here are the five key takeaways: • Personalize customer experiences by maximizing your data • Borrow strategies from open banking and new business models • Step up your security game • Drive innovation from the inside out • Design an agile infrastructure to support participation in new digital marketplaces Find out more in the e-book.
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     IBM APAC
By: Jamf     Published Date: Aug 06, 2019
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises. • Simplifying IT management o 90% reduction in time spent managing apps o 80% reduction in time spent provisioning • Improving end-user experience o 60% reduction in end-user productivity loss o 15% reduction in volume of help desk tickets • Mitigating risk o 90% reduction in time spent creating inventory reports o 65% reduction in time spent managing policy and setting changes
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     Jamf
By: Apptio     Published Date: Oct 09, 2019
"Getting AppRat right is no easy task. We know how complicated identifying, prioritizing and sizing business-critical applications can be in large, enterprise organizations. So, we’ve used more than a decade worth of experience to identify the top 8 most critical considerations for a successful application rationalization initiative. Download the Application Rationalization Framework eBook to: - Replace guesswork with facts. - Stop counting licenses and start defining business value. - Reject one-and-done initiatives that aren't repeatable."
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     Apptio
By: ttec     Published Date: Jul 24, 2019
In this e-book, you’ll discover 1. How next-generation cloud technologies such as customer journey mapping platforms and advanced analytics are poised to transform the customer experience. 2. The top operational and technical challenges that next-generation cloud technologies tackle. 3. Examples of how companies can tap into next-gen cloud technologies to elevate the customer experience.
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     ttec
By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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     Genesys
By: MuleSoft     Published Date: Jun 27, 2019
Banks of all sizes, from multinational firms to regional credit unions, face unparalleled pressure to digitally transform in the face of evolving customer expectations. Learn how a top 10 bank partnered with MuleSoft to address these pressures by developing an application network to rapidly modernize legacy systems, digitally transform mortgage lending, and accelerate Salesforce implementation. Read this whitepaper to learn: How banks can leverage APIs to accelerate integration between core banking systems, legacy applications, and modern SaaS endpoints. The step-by-step approach a top 10 bank took to build a Center for Enablement (C4E) and transform their SDLC to accelerate application development. How the bank created unified customer experiences across different product lines, from mortgages to wealth management, across in-person, and digital engagement channels.
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     MuleSoft
By: NICE inContact     Published Date: Sep 18, 2019
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers. Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return. More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
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     NICE inContact
By: Adobe     Published Date: Sep 23, 2019
Amazing customer experiences are like magic—they make us feel uniquely understood and important, and they often happen when we least expect them. Once the domain of B2C brands, B2B brands are becoming Experience Makers, too. As study after study has shown, the consumer experiences of everyday life are now becoming the standard by which B2B experiences are judged.
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     Adobe
By: Gigaom     Published Date: Oct 15, 2019
Data pipelines are a reality for most organizations. While we work hard to bring compute to the data, to virtualize and to federate, sometimes data has to move to an optimized platform. While schema-on-read has its advantages for exploratory analytics, pipeline-driven schema-on-write is a reality for production data warehouses, data lakes and other BI repositories. But data pipelines can be operationally brittle, and automation approaches to date have led to a generation of unsophisticated code and triggers whose management and maintenance, especially at-scale, is no easier than the manually-crafted stuff. But it doesn’t have to be that way. With advances in machine learning and the industry’s decades of experience with pipeline development and orchestration, we can take pipeline automation into the realm of intelligent systems. The implications are significant, leading to data-driven agility while eliminating denial of data pipelines’ utility and necessity. To learn more, join us fo
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     Gigaom
By: AWS     Published Date: Oct 07, 2019
As companies like yours scale their cloud environment, the question has evolved from “what do I need to protect” to “how do I control and monitor what I am responsible for?” Many companies, especially those who are born on the cloud, or who are more cloud-mature understand the Shared Responsibility Model. Now, they are focusing on building a strategy that gives them greater control and visibility of their cloud environment. Gartner reported that “In 2018, the 60% of enterprises that implement appropriate cloud visibility and control tools will experience one-third fewer security failures.” Having the right monitoring strategy is beneficial for multiple reasons, and this eBook will detail how OneLogin implemented it in their AWS environment, and why you should consider implementing it in yours.
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     AWS
By: Mcorp Consulting     Published Date: May 12, 2009
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
Tags : mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping
     Mcorp Consulting
By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
Tags : mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping
     Mcorp Consulting
By: HPE APAC     Published Date: Jun 16, 2017
The bar has been raised higher than ever, and the role of IT is evolving to meet it. As a result, IT must support applications and services that make it possible for the business to provide new, diverse customer experiences while generating expanding revenues via the emergent crown jewels of business: big data, cloud, and mobility. Read on to find out more.
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     HPE APAC
By: Automation Anywhere APAC     Published Date: May 30, 2019
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
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     Automation Anywhere APAC
By: Cisco     Published Date: Dec 11, 2018
The most significant IT transformation of this century is the rapid adoption of cloud-based applications. Most organizations are now dependent on a number of SaaS and IaaS platforms to deliver customer satisfaction and empower employee productivity. IT teams are responsible for delivering a high quality user experience for cloud applications while they struggle to manage a secure environment with advanced persistent threats. The WAN is the fabric to connect and control access between remote users and cloud-based applications. The WAN fabric needs to identify application type, location, apply prioritization and route traffic across the appropriate (multiple) WAN links to deliver on user experience. Different types of users/devices connecting to the cloud (via the Internet) means security policies must be enforced at branch, data center and in the cloud.
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     Cisco
By: Cisco EMEA     Published Date: Mar 05, 2018
The competitive advantages and value of BDA are now widely acknowledged and have led to the shifting of focus at many firms from “if and when” to “where and how.” With BDA applications requiring more from IT infrastructures and lines of business demanding higher-quality insights in less time, choosing the right infrastructure platform for Big Data applications represents a core component of maximizing value. This IDC study considered the experiences of firms using Cisco UCS as an infrastructure platform for their BDA applications. The study found that Cisco UCS contributed to the strong value the firms are achieving with their business operations through scalability, performance, time to market, and cost effectiveness. As a result, these firms directly attributed business benefits to the manner in which Cisco UCS is deployed in the infrastructure.
Tags : big data, analytics, cisco, value, business, enterprise
     Cisco EMEA
By: Cisco EMEA     Published Date: May 15, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location—across time zones or simply across the conference table. And those workplaces are expanding faster than ever, powered by mobile and cloud usage that makes virtual meetings essential. With scalable and secure voice, video, and content sharing, real-time collaboration can happen anywhere. Staying connected can lead to improved productivity and faster decision-making, as well as better customer service. But only if the technology offers a seamless experience and is intuitive enough to drive user adoption. While the need for better meetings is universal, not all conferencing tools are the same. Choosing the wrong tool could actually decrease productivity by wasting valuable meeting time troubleshooting the technology, or by providing a negative experience that will deter users from embracing it. This is especially true in situations where poor meeting quality could impact
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     Cisco EMEA
By: Cisco EMEA     Published Date: Jun 01, 2018
It’s time to make working together what it should be—intuitive. Cisco Webex Teams enables teams to meet, create and communicate continuously on a single easy-to-use platform. Tools adapt, so teams don’t have to. The same page? Everyone is on it, no matter what device or apps they like to use or where they are. Innovation and work keep moving forward, even after a meeting ends. And everyone enjoys an exceptional experience safeguarded by enterprise-grade security no matter how big the business scales.
Tags : cisco, webex, collaboration
     Cisco EMEA
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