automation service

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By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
Tags : itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention, end-to-end, it management
     Business-Software
By: Tippit, CRM     Published Date: May 18, 2009
Download this side-by-side comparison guide that breaks down the industry's top 15 CRM players (including Salesforce.com, RightNow Technologies, NetSuite, Microsoft, Entellium, SugarCRM and Oracle) so you can quickly and easily compare the features and costs of each. Learn more today!
Tags : crm, hosted crm, tippit, marketing, market, hosted, on-premise, solution, sfa, sales force automation, oracle, mobile, email marketing, cti, customer relationship management, roi, sugar, forecasting, call center, sales
     Tippit, CRM
By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, it service management, itil, performance testing, sla, sla management services, testing, wla, visibility, configuration management, metadata
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Jun 15, 2009
ASG's Business Service Portfolio (BSP) Virtualization Management provides comprehensive oversight, inspections, discoveries, warnings, diagnostics, and reporting for the critical technology and administrative disciplines involved in virtual workload management. This is all done in parallel with physical systems management.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
     ASG Software Solutions
By: Business Software     Published Date: May 28, 2013
Professional Services Automation Software: What’s the Value for Your Business? Why Professional Services Automation Software? Your service business is highly competitive,regulated, and fast. Your project teams operate in multiple time zones and currencies. You have to deal with complex revenue recognition and cost accounting rules while at the same time meeting lofty utilization targets. You need dependable utilization and demand forecasts so you can staff and train your teams accordingly. At the same time, you have to deal with multiple billing scenarios since your projects range from fixed bid, milestone driven, or time and material. Not to mention keeping a good handle on your resource pool, both full time staff, part timers, and your consultants, the skills they have acquired, their experience, general interests and preferences, and availability.
Tags : professional services, psa, top 10 psa vendors, business software.com
     Business Software
By: Oracle     Published Date: Nov 05, 2013
This Oracle FSN white paper provides CFOs with a strategic playbook on how to leverage the Cloud to drive greater agility in response to economic and competitive change, and more flexibility and choice in how you deploy and manage enterprise applications.
Tags : zenithoptimedia, oracle, fsn, strategic cfo, embrace the cloud, catalyst for change, obstacles to change, change management, business changes, integration to cloud, saas integration, islands of automation, feedback teams, privately built cloud, private cloud, subscription-based service, cloud computing, ecosystem, inexpensive tech hardware, malleable processes
     Oracle
By: Cisco     Published Date: Jan 05, 2015
The four pillars of computing — cloud, mobility, social, and analytics — are driving new levels of network innovation in datacenter networks. These forces are now buffeting the datacenter along with virtualization and the Internet of Things (IoT), resulting in sweeping changes in traffic patterns that expose the limitations of traditional networks and their operational models. To become a resource rather than a bottleneck to overall datacenter performance, the network must deliver not just exceptional performance and scalability but also unprecedented automation and orchestration that can yield agility, flexibility, and service velocity. This Technology Spotlight examines these key trends and discusses the role that Cisco's Application Centric Infrastructure (ACI) plays in addressing these ongoing challenges for enterprise IT and network managers.
Tags : cloud computing, infrastructure, marketplace, application, hybrid, enterprise, it management, enterprise applications
     Cisco
By: HP     Published Date: Apr 13, 2014
Cut the cost and complexity of managing you large, hybrid server estate. Learn how Turkcell, the leading GSM operator in Turkey, reaps benefits from server automation including reductions in the time needed to check adherence to security compliance policies from 55 hours to 20 minutes and cutting the time taken to provision virtual PCs from five days to 40 minutes.
Tags : hp operations orchestration, hp server automation, hp support, it case study, turkcell, bsm, business service management, networking, it management, enterprise applications
     HP
By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services.
Tags : hp uft, hp service virtualization, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm, walgreens, services, hp performance center, networking, it management
     HP
By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services
Tags : hp quality center, hp performance center, performance testing, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm, telus, networking, it management
     HP
By: IBM     Published Date: Jan 10, 2014
Independent research by Wintergreen Research, Inc. shows "Dramatic savings brought by IBM Rational automated test solutions".  Read this paper to see how you can see a positive ROI through the ability to minimize cost and time to identify errors and diminish subsequent impacts of defects using test automation and service virtualization.
Tags : ibm, wintergreen research, software testing, service virtualization, software development, testing, automation, quality assurance, roi, cost reduction, test automation, rational, risk management, data management
     IBM
By: Marketo     Published Date: Feb 07, 2017
Read this complimentary copy of the SiriusView: Marketing Automation Platforms 2017 and learn more about Marketo’s key differentiators including its native multi-channel experience, live event management, and content recommendation functionalities. Marketo's powerful marketing automation capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 500 technology and service providers that offer best-of-breed solutions for today’s marketers. The full report includes: Market evaluation and analysis of 9 marketing automation platform vendors Insights for selecting a vendor based on your organization's requirements Opportunities and challenges faced when deploying marketing automation platforms Download the report to learn about these topics and more.
Tags : marketo, mult-channel, native, live event management, content, marketing automation, launchpoint
     Marketo
By: Bronto     Published Date: May 18, 2017
With a growing number of marketing application available, marketing terms are struggling to see differences among them. Meanwhile, IT teams are bogged down with development and maintenance requests to migrate or manage the use of multiple platforms already in use. Choosing a marketing technology partner is a total-revenue-performance decision. Ask questions about integration and scalability. Find partners whose marketing automation is built to scale with your business, and select vendors whose teams provide the critical support and services you'll need along the way.
Tags : bronto, integration, e-commerce, marketing automation, platforms, internet retailers, business growth, revenue generation, buzzwords, solutions
     Bronto
By: Eloqua     Published Date: Dec 17, 2013
There’s been a shift in how consumers go about finding new financial and insurance services and products, and that shift requires a new marketing ideology. The Modern Marketer follows new processes and uses new tools and technologies in order to reach results.
Tags : oracle, marketing automation, financial services, financial and insurance services, marketing ideology
     Eloqua
By: Act-On     Published Date: Apr 20, 2015
In our eBook, “5 Ways to Grow Your Content Services with Marketing Automation,” you'll learn how marketing automation can expand the value and impact of your content marketing engagements.
Tags : marketing, content, content services, marketing software, automation, content services, growth
     Act-On
By: IBM     Published Date: Dec 12, 2006
The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.
Tags : business process automation, data integration, data quality, information management, customer service, data management, enterprise software, contact management, marketing automation, crm, customer relationship management, ibm
     IBM
By: IBM     Published Date: Apr 22, 2008
As service execution becomes increasingly important and complex, traditional job management tools aren't cutting it. With IBM Tivoli workload automation products, you can easily automate and manage simultaneous workloads across heterogeneous environments.
Tags : business process, automation, tivoli, ibm, opt it, ibm opt it, service management, productivity, workload management
     IBM
By: ServicePower     Published Date: Jul 03, 2007
Technology can prove to be a vital component in the quest for service profitability. However, there is a lot of technology out there targeted at field service organizations which has evolved to the point where its introduction in customer-facing functions can significantly enhance organizational productivity.
Tags : customer experience, customer service, productivity, sales automation, marketing automation, messaging, servicepower, service chain, branding
     ServicePower
By: RuleStream     Published Date: Aug 21, 2009
This white paper from Managing Automation Research Services addresses how these ideas can be applied by engineer-to-order manufacturers.
Tags : product design, product development, made to order, make to order, made-to-order, make-to-order, engineer to order, engineer-to-order, engineering, mars, manufacturing, supply chain, rulestream
     RuleStream
By: Ultimus     Published Date: Aug 16, 2007
By enabling Adaptive SOA, Ultimus Adaptive Discovery takes SOA to the highest level of rapid deployment and agility. It accomplishes this by enabling business processes to be developed rapidly, and to embrace change in real-time. More importantly, it empowers business professionals and analysts who own processes to discover and change processes with IT playing the supporting role to manage the infrastructure.
Tags : ultimus, bpm, business process management, automation, process discovery, discovery, adaptive discovery, bpa, productivity, adaptive soa, soa, service oriented architecture, service-oriented, enterprise applications
     Ultimus
By: AT&T     Published Date: Jun 30, 2008
A leader in its industry, adidas America recognized that it could increase its sales potential by automating many components of the sales process. Tim Oligmueller, sales force automation manager for adidas America, wanted to reduce the number of calls from sales representatives in the field to check on product availability, enabling them to capture "at-once" business and show customers that the company is on the cutting edge not only in footwear and apparel design, but also in customer service.
Tags : sales force automation, salesforce automation, salesforce, blackberry, sales automation, business analytics, inventory, inventory management, wireless, mobile workforce, mobile sales force, outside sales, at&t, att, at&t wireless
     AT&T
By: Tail-f Systems     Published Date: Sep 16, 2008
The NETCONF protocol is a modern building block for device management automation, offering a unified approach to network configuration, rather than a device-specific methodology. To equipment vendors, NETCONF is a way to standardize the management interface of network elements. To service providers, NETCONF is a way to optimize the administrative workflow, by moving management intelligence out of the device under management, and consolidating this management into higher-level applications.
Tags : netconf, netconf standard, device management automation, network standard, ietf standard, tail-f, tailf, networking
     Tail-f Systems
By: BMC Control M     Published Date: Jul 22, 2009
Workload Automation (WLA) ist eine moderne Entwicklungsstufe des Job-Scheduling und dient zum Automatisieren von komplexen Verarbeitungsabläufen in der IT. Es unterstützt ereignisgesteuerte Workloads, unterschiedliche Plattformen, Webservices, komponentenbasierte Anwendungen (Composite Applications), SOAs, virtuelle Systeme, System- und Anwendungsintegration, Business Alignment (Abstimmung mit den Geschäftsprozessen) und vieles mehr.
Tags : workload, automation, smart, bmc, wla, ema, itil, soa, bmc conrol-m
     BMC Control M
By: BMC Control M     Published Date: Jul 22, 2009
L’automatisation de la charge de travail (Workload Automation ou WLA) est une version aboutie de la planification des tâches qui permet d’automatiser des traitements informatiques complexes et qui accepte des charges de travail basées sur des événements, des plates-formes multiples, des services Web, des applications composites, des architectures orientées services (SOA), des systèmes virtuels, l’intégration des systèmes et des applications, l’alignement des services métier, etc.
Tags : wla, ema, bmc control-m, soa
     BMC Control M
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