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By: ServiceSource     Published Date: Nov 01, 2013
How strong is your renewal program? Are you able to predict and analyze your performance correctly? ServiceSource® believes that the real yardstick of renewal performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story. Over the last 13 years and over 145 engagements, we’ve identified these twelve critical factors for successfully measuring and growing your renewal revenue. This whitepaper provides a detailed overview of those KPIs.
Tags : reducing customer churn, servicesource, maximize revenue, essential kpis, renewal opportunity, renewal results, sales process, performance drivers
     ServiceSource
By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Tags : logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support
     LogMeIn Rescue
By: IBM     Published Date: Oct 10, 2013
The growth of cloud, mobility, social business and big data mean that botnets, credit card theft, cyber criminals and other external threats pose increasing risk to business continuity, financial stability and brand reputation. Read the white paper, “Preventing security risks in real time,” to learn how this new reality is forcing the evolution of organizations’ defenses to become more intelligent—using global analytics to scale visibility across broad data sets, both diverse and complementary, in real time.
Tags : cloud, mobility, social business, big data, external threats, business risks, business continuity, financial stability
     IBM
By: IBM     Published Date: Oct 10, 2013
The growth of cloud, mobility, social business and big data mean that botnets, credit card theft, cyber criminals and other external threats pose increasing risk to business continuity, financial stability and brand reputation. Read the white paper, “Preventing security risks in real time,” to learn how this new reality is forcing the evolution of organizations’ defenses to become more intelligent—using global analytics to scale visibility across broad data sets, both diverse and complementary, in real time.
Tags : ibm, cloud, mobility, social business, data, big dta, theft, cyber theft
     IBM
By: CompHealth     Published Date: Oct 10, 2013
Employee engagement is a very broad area. In this white paper, we focus on ways engagement can affect your performance, the performance of your team and the way you feel about your job.
Tags : 
     CompHealth
By: Virgin Pulse     Published Date: Oct 03, 2013
Launching an employee wellness program and watching it take flight doesn't always mean you'll knock it out of the park. To have a measurable impact on health and well-being — and boost the bottom line — you need to sustain engagement for years. You also need to broaden your focus beyond just physical wellness. Download this paper to learn how you can have healthier, happier, more productive employees, and lower healthcare costs.
Tags : employee wellness, employee wellness program, sustained engagement, employee behavior
     Virgin Pulse
By: Symantec Corporation     Published Date: Oct 03, 2013
Businesses face an increasingly complex set of threats to their Web applications—from malware and advanced persistent threats (APTs) to disgruntled employees and unintentional data leaks. Although there is no single security measure than can prevent all threats, there are some that provide broad-based mitigation to a number of threats. The use of SSL encryption and digital certificate-based authentication is one of them. Changes in the way we deliver services, the increasing use of mobile devices, and the adoption of cloud computing compounded by the ever-evolving means of stealing information and compromising services leave Web applications vulnerable to attack. In this chapter, we turn our attention to the combined risk of losing data and losing customer trust.
Tags : symantec, security, threat, report, key findings, best practice, strategy, technology
     Symantec Corporation
By: Ifbyphone, Inc.     Published Date: Sep 24, 2013
Voice broadcasting is more than a simple recorded phone message; Download this white paper to learn how marketing and sales professionals are using intelligence voice broadcasting to cut costs, save time and generate leads and revenue.
Tags : intelligent voice broadcasting, voice broadcasting, voice-based marketing automation
     Ifbyphone, Inc.
By: HP - Enterprise     Published Date: Sep 16, 2013
HP Enterprise Security provides a broad view of the vulnerability landscape, ranging from industry-wide data down to a focused look at different technologies, including web and mobile. The goal of this report is to provide the kind of actionable security that intelligence organizations need to understand the vulnerability landscape as well as best deploy their resources to minimize security risk.
Tags : internet security, intrusion detection, intrusion detection/ forensics, intrusion prevention, mobile security, network security appliance, security, security policies
     HP - Enterprise
By: HP - Enterprise     Published Date: Sep 16, 2013
HP Enterprise Security provides a broad view of the vulnerability landscape, ranging from industry-wide data down to a focused look at different technologies, including web and mobile. The goal of this report is to provide the kind of actionable security that intelligence organizations need to understand the vulnerability landscape as well as best deploy their resources to minimize security risk. Download this infographic for more info!
Tags : internet security, intrusion detection, intrusion detection/ forensics, intrusion prevention, mobile security, network security appliance, security, security policies
     HP - Enterprise
By: LogMeIn     Published Date: Sep 04, 2013
Organizations are implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals. Click here to find out how.
Tags : service and support, customer support, imperative, technologies, online support, remote support, evolution of support, technical support
     LogMeIn
By: IBM     Published Date: Aug 21, 2013
In many enterprises, marketing is a multichannel effort that includes a wide range of touch points. The touch points range from websites and email promotions to traditional print advertising, postal mail, and broadcast, and direct sales by phone and in-person sales teams. But too often, each channel works independently, accountable to its own objectives, unaware of the efforts and results made within other marketing channels. As a result, call centers speak to customers without knowing the offers the customers previously accepted or rejected. In addition, emails launch without reference to online promotions and websites present messages that disregard their visitors’ previous contact history.
Tags : cross channel marketing, customer communications, interactive marketing, multi-channel marketing, sales, multichannel, communications, email marketing
     IBM
By: BlueCat     Published Date: Aug 20, 2013
To enable always-on application access and business connectivity, you need a rock-solid network foundation. The increasingly complex, dynamic and fluid relationship between networks and devices requires a new approach to IP Address Management (IPAM) – one that unifies mobile security, address management, automation and self-service to provide actionable network intelligence and a broad span of control. This paper discusses the critical role of IPAM in providing a smarter way to connect mobile devices, applications, virtual environments and clouds.
Tags : device management, ipam, ip address management, ip management, dns management, dhcp management, network security, network management
     BlueCat
By: Wheelhouse     Published Date: Aug 09, 2013
Business telephony is changing more rapidly than ever before. Several developments are driving this accelerating change. They range from targeted technical initiatives to broad communication technology trends. If keeping your business communication strategy up to date seems difficult now, it will become much more so in the future. It is also important to stay abreast of – or ahead of – the latest developments; if you don’t, you’ll find yourself with a seriously outdated communication system. And that could put you at a competitive disadvantage.
Tags : communications, strategy, future-proofing, telephony
     Wheelhouse
By: IBM     Published Date: Jul 31, 2013
The IBM® DevOps solution offers a new approach to traditional application lifecycle management (ALM) that can help businesses achieve sustained innovation. Broadening the scope of software development and delivery beyond a business's technology.
Tags : ibm, devops solution, software delivery
     IBM
By: McAfee     Published Date: Jul 24, 2013
The most menacing type of cyberattack is invisible. The risk to enterprises is real as evidenced by recent high-profile attacks. Organizations need layered security controls that work together to detect the presence and actions of stealthy malware and attackers.
Tags : stealthy attacks, malware, intrusion prevention system, siem, layered security controls, security, data management
     McAfee
By: McAfee     Published Date: Jul 24, 2013
SANS Institute's analysis team took a peek into McAfee's latest ESM software with a particular bent towards SIEM applications, and found an "easy-to-use SIEM system that can perform broad and deep event analysis as well as provide a quick assessment."
Tags : siem, data storage, event analysis, attacks, forensic analysis, security, data management
     McAfee
By: Intralinks     Published Date: Jun 18, 2013
Intralinks a New York based company, has announced the general availability of its new Intralinks VIA service, and unveiled new brand containers for existing core services in extra-corporate document-based collaboration. Intralinks VIA, in development for nearly two years, is initially positioned to serve "the rest" of the employee population inside customers, which already use Intralinks. Download this white paper to learn more about the role of Intralinks in the broader business collaboration market, with more robust security, controls, and other necessary features for enterprise use.
Tags : enterprise, file sharing, collaboration, technology, market, security, new news, networking
     Intralinks
By: Genesys     Published Date: Jun 07, 2013
A look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
Tags : contact centers, customer service, solution, technical, technology, drive business, strategy
     Genesys
By: Adobe     Published Date: Jun 06, 2013
An enterprise's digital properties must be more than one-way broadcasts of information: today's customers desire connection, conversation, and interaction.
Tags : customer experiences, web content, content management, web design
     Adobe
By: HP - Enterprise     Published Date: Jun 05, 2013
The term “network management” encompasses a broad range of solutions from single point products to element managers to large enterprise-class solutions. For the purpose of this ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) report, the term Enterprise Network Management Systems (ENMS) includes network-centric management solutions that are used by large organizations’ operations and engineering teams to discover, monitor, assess, troubleshoot, and generally maintain highly distributed enterprise networks. For this EMA™ Radar, the focus was put specifically on core capabilities and features primarily associated with network operations’ need to ensure health and availability of the network. Supporting functional capabilities such as performance monitoring, configuration management, asset management, as well as integrated management of connected non-network devices were also considered, but as non-critical (albeit helpful/valuable) extensions.
Tags : ema radar, network management, systems, network, management
     HP - Enterprise
By: HP - Enterprise     Published Date: Jun 04, 2013
Mobility services are frequently being positioned as part of broader application transformation offerings, enabling enterprises to support the bring-your-own-device (BYOD) approach, with the development of enterprise app stores and the ability to leverage personal devices for business functions. This white paper describes software and services that accelerate and simplify the creation of internally developed or “in-house” enterprise mobile applications. It also describes how to deploy and manage these mobile apps on both company-provided and “bring-your-own” smartphones and tablet computers. Solving the complete mobile app lifecycle means transforming enterprise apps for multiscreen devices; facilitating design, testing, security, performance, management, and compliance to reach new customers and employee expectations.
Tags : mobile apps, lifecycle approach, mobility services, bring-your-own-device, software
     HP - Enterprise
By: HP - Enterprise     Published Date: Jun 04, 2013
Hewlett-Packard (HP) is unique in this EMA Radar in its ability to combine two threads – a single analytic overlay as embodied in its Service Health Analyzer (SHA) product, and a broader suite solution optimized for HP to participate in all three use cases here with maximum functional impact. This is not entirely a black-and-white situation, as SHA does leverage and currently largely depends on integration with HP Business Service Management 9.1, which is itself a suite. But SHA can assimilate other third-party sources, checks out brilliantly in early-phase deployments in terms of time-to-value and analytic power, and is the lead reason for HP’s strong Value Leader showing in technical performance management.
Tags : ema radar, performance analytics, apa, service health analyzer
     HP - Enterprise
By: WordStream     Published Date: May 23, 2013
Most PPC campaigns cost far more than they need to, because advertisers are paying for clicks that never deliver. Some sources estimate that advertisers who use broad phrase match without negative keywords are wasting 30% of their budgets. Read this white paper to learn how to put an end to waste and maximize PPC profits.
Tags : wordstream, ppc, negative keywords, ppc costs, negative keyword tool, negative keyword suggestion tool, keyword discovery, find negative keywords
     WordStream
By: IBM     Published Date: May 22, 2013
In today's business environment, organizations of all sizes are struggling to maintain the advanced IT capabilities they need to be competitive while reining in cost and complexity. Shifting to off-premise hosted models, such as software-as-a-service (SaaS) and business process outsourcing, is a common activity undertaken to manage costs. One of the main challenges businesses face in adopting cloud and SaaS delivery models is the task of synchronizing data and integrating the multitude of systems already in datacenters with new cloud-based applications, not to mention within the cloud itself. Traditionally, this required organizations to leverage existing tools as well as custom development. This white paper looks at how two enterprises encountered problems with cloud integration and adopted IBM WebSphere Cast Iron to solve their immediate problems and extend use more broadly across their organizations.
Tags : saas, ibm, ibm websphere, websphere, cloud computing
     IBM
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