business technology

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By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
Tags : contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools, mobile crm tools, gartner magic quadrant, technology, enterprise applications
     Genesys
By: SumTotal Systems     Published Date: Oct 10, 2013
Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services. Workforce analytics is a set of integrated capabilities (technologies, metrics, data, and processes) to measure and improve workforce performance. The goal is simple: put the right people with the right skills in the right work, provide them with the necessary training and development opportunities, and engage and empower them to perform at their highest possible level.
Tags : sumtotal, harvard business review, workforce, workforce analytics, analytics, company performance, workforce management, workforce data, workforce analysis, human resources, hr technology
     SumTotal Systems
By: MobileIron     Published Date: Sep 22, 2014
The explosive popularity of mobile devices and apps offers a tremendous opportunity for any enterprise to become a “Mobile First” organization — one that views mobility as the most important business enabling technology today. Mobile First organizations understand that the Bring Your Own Device (BYOD) trend is here to stay and is fueled by users who expect total flexibility in managing their professional and personal business wherever they are, on their device of choice. However, the ability to securely and cost-effectively enable BYOD presents a significant challenge for even the most forward-thinking companies.
Tags : mobile devices and apps, mobile first, total flexibility, enterprise, cost-effectively enable byod, enterprise applications
     MobileIron
By: Dell     Published Date: Feb 02, 2018
Technology is quickly moving to the forefront of business priorities as organizations undertake digital and IT transformation projects that enable strategic differentiation in a world where users leverage applications and data in new ways. Organizations in all industries must better align with changing customer preferences to avoid being disrupted by a new crop of nimble competitors. Technology will increasingly determine how businesses define and distinguish themselves in the market. IDC has noted that most organizations were not born digital but instead have legacy business processes, applications, and infrastructure that require modernization and automation. As a result, businesses must embark on an IT transformation initiative to modernize and automate their legacy infrastructure to prime themselves to achieve their digital business goals and initiatives
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     Dell
By: CA Technologies     Published Date: Jun 04, 2015
To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions. This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
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     CA Technologies
By: CA Technologies     Published Date: Jun 04, 2015
Three key market dynamics are currently driving the need for transformation in almost every industry: 1) The need to leverage digital technologies to drive the core business 2) Next generation online consumers and socially networked buyers 3) The financial crisis Companies are under tremendous pressure to bring digital technologies at the center of their business to remain competitive, innovate, create new revenue streams, and drive greater customer intimacy. As a result the need to leverage technology to significantly reduce the cost of going to market while driving growth has led to increasing interest in software-based business models.
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     CA Technologies
By: CA Technologies     Published Date: Jun 04, 2015
Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes.
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     CA Technologies
By: NetApp     Published Date: Mar 05, 2018
To keep pace with an increasingly digital world, enterprises are transforming their data infrastructures using all flash storage. As a leading all flash storage provider, NetApp simplifies your infrastructure to improve economics, while accelerating performance and increasing availability to enhance your company’s competitiveness. NetApp future-proofs your IT investments, allowing you to grow with confidence. NetApp® all flash storage reduces your storage footprint, power, and cooling by up to 10x; doubles performance at half the latency of leading competitors; and lets you migrate confidently from your existing SAN with a pathway to the cloud. With NetApp, all flash arrays, your business is prepared to take on anything and everything the future can throw at it: rapid growth, new technology, or a shift in the industry. Cut fear out of the equation. Be data ready to bring on the future.
Tags : netapp, database performance, flash storage, data management, cost challenges
     NetApp
By: LifeLock     Published Date: Mar 02, 2015
Find out why LifeLock identify theft protection is the right choice for your business with this quick guide to our technology, leadership team, marketing strategy and more.
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     LifeLock
By: Brother     Published Date: Mar 08, 2018
Documents are an integral component to the successful operation of an organization. Whether in hardcopy or digital form, they enable the communication, transaction, and recording of business-critical information. To ensure documents are used effectively, organizations are encouraged to continually evaluate and improve surrounding workflows. This may involve automating elements of document creation, securing the transfer and storage of information, and/or simplifying the retrieval of records and the data contained within. These types of enhancements can save time, money, and frustration. This white paper will discuss top trends and requirements in the optimization of document-related business processes as well as general technology infrastructures for document management. It will also address how some office technology vendors have reacted to these trends to guide their design and development of products, solutions, and services.
Tags : documents, workflows, business process, document management
     Brother
By: Dynatrace     Published Date: May 20, 2016
This report details how T-Mobile did exactly that, and how you can do the same: - Base your plan on your own business and visitor data - Correlate performance to transaction completion rate - Determine where you'll see the most return for your technology and time investment
Tags : dynatrace, software development, devops, tmobile, digital performance, speed, enterprise applications
     Dynatrace
By: Oracle Commerce Cloud     Published Date: Feb 05, 2016
Many potential customers and partners of Oracle Sales Cloud would like to understand from third parties if the claims Oracle makes about the product are accurate. Conducting extensive research, including interviewing customers, systems integrators, and others with firsthand experience of the application, has allowed Constellation to provide an objective view through three customer case studies. This report offers insights into four of Constellation’s primary business research themes, the Next-Generation Customer Experience, Technology Optimization and Innovation, Digital Marketing Transformation and the Future of Work.
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     Oracle Commerce Cloud
By: Akamai Technologies     Published Date: Mar 10, 2016
Find out why companies must rethink how they architect their enterprise network and utilize the Internet to meet the demands of the business.
Tags : akamai technology, enterprise network, enterprise applications, business technology
     Akamai Technologies
By: CA Technologies     Published Date: Sep 13, 2017
"Companies have complied with data protection directives and regulations for more than two decades. But the General Data Protection Regulation (GDPR), an overhaul of existing European Commission data protection legislation, aims to strengthen and unify those laws for EU citizens. Primary GDPR objectives are to give citizens back control over their personal data and simplify the regulatory environment for international business. For organizations already compliant with Directive 95/46/EC, what do they need to do from a technology perspective to comply with GDPR? Read this solution brief to see how CA can help you with GDPR compliance."
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     CA Technologies
By: Micron     Published Date: Oct 14, 2016
Today’s IT professionals are well aware that users expect fast, reliable access to ever-growing amounts of data – from web content, to videos, to business intelligence data and more. Meeting the challenges of this exponential growth is nearly impossible with existing, spinning media storage technology. Hard disk drives (HDDs) have been the standard in data storage for decades, but they can no longer satisfy. They create bottlenecks in data access, they fail to meet the growing demands of higher user expectations, and they consume too much power. Download to learn how to solve this issue.
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     Micron
By: Progress     Published Date: Oct 09, 2017
"The customer experience is incredibly important to business success and is often tied to customer engagement, retention rates, revenue, purchase frequency and overall loyalty. Today, the customer journey is incredibly complex, with everything from geographic location to data quality influencing the customer experience. As a result, brands may not be making the most of their customer experiences. However, with a mix of new technology combined with best practices, companies can regain control of the customer journey and create memorable experiences for their customers. "
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     Progress
By: Pure Storage     Published Date: Nov 02, 2017
Health systems moving to integrated care business models are crying out for more active repositories to replace image archives as they move toward collaborative models of care. Yet traditional storage vendors continue to rely on three-year buying models and costly forklift migrations – and performance still does not meet clinician’s requirements. Pure Storage offers an alternative: a renewable, upgradable, scale-out, highperformance storage environment for images at a low TCO that ensures the latest technology and marketleading support and maintenance for 10+ years.
Tags : health systems, pure storage, enterprise, performance, marketleading, vendors
     Pure Storage
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
If you’re looking to improve sales performance, optimize ecommerce, implement marketing automation, expand social media, deliver better customer service, or utilize accurate Configure-Price-Quote (CPQ) – it’s all Oracle. And, the icing on the cake? All of these solutions are integrated, but modular. We offer a breadth of solutions that you can not only buy individually, but can also easily integrate with existing or additional solutions as your business needs grow. Adapt your customer experience strategy to new technology in Forrester's navigate the future of CRM in 2017 Report.
Tags : mobile, artificial intelligence, chatbots, internet of things, integrated suite, cloud solutions
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
The past five years have marked the beginning of the “Age of the Customer,” in which technology and economic forces have put customers in control of their interactions with businesses. These businesses, hoping to understand and serve customers in a global and digital economy, are almost universally undergoing digital transformation, which involves realigning and investing in new technology and business models with a specific focus on the customer experience.
Tags : online customer experience, cross channel, call center agent, improving mobile, store/branch, phone service, social computing
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 12, 2017
The manufacturing industry has entered a completely new technological realm that did not even exist five years ago. Three industrial revolutions forever changed manufacturing—and the world—and the fourth is now underway. Factories have had to adapt rapidly with the advent of advanced automation and robotics as well as software to manage processes and control. The onset of digital manufacturing accelerates the need for new approaches. While consumers typically embrace disruptive technology with enthusiasm, manufacturers inevitably approach new technology with caution, carefully evaluating how it can improve their businesses. Eventually, however, caution must be replaced with innovation to ensure survival. Those organizations that find themselves on the wrong side of the technology curve today will face increasing challenges to remain competitive as time marches forward.
Tags : supply chain management, scm, manufacturing, digital manufacturing
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: HP Inc.     Published Date: Dec 06, 2017
HP transforming manufacturing with breakthrough 3D printing technology. Our white paper uncovers one the 4th Industrial Revolution's most disruptive technologies. Reinvent your business with Multi Jet Fusion Technology. HP is ushering in a new era for manufacturing with Multi Jet Fusion technology. In this white paper, see how innovations such as high-speed synchronous architecture – that builds parts layer-by-layer – and HP’s Multi Jet Fusion Open Platform are poised to redefine 3D printing.
Tags : printer, technical, hp3d, platform, manufacturing
     HP Inc.
By: HP Inc.     Published Date: Dec 06, 2017
Read how HP puts HP Multi Jet Fusion Technology into practice to reinvent their own business. HP knows a powerful technology when it sees one. In this case study, read how HP engineers used the HP Jet Fusion 3D printing solution to cut the cost of producing parts for its own large-format printers while accelerating production and improving part quality.
Tags : case study, jet fusion, technology, business, engineers, production
     HP Inc.
By: Workday     Published Date: Jul 19, 2017
The shift to SaaS is gaining momentum and there are clear business benefits that can be derived. To optimise success, transformation strategies need to encompass all elements of people, processes, technology and organisational design. Adopting SaaS technologies drives significant change to the way organisations operate – from business processes to support model design and company culture. The implications of cloud adoption and technical challenges such as integrations, data migration and configuration must be fully understood and addressed from the outset.
Tags : finance technology, communication processes, protocols, interaction management, relations, technology, cloud
     Workday
By: Schneider Electric     Published Date: May 04, 2018
Before creating new technologies, we must think about how to create the right values to be also able to sell it. All the technology that is required for “Industry 4.0” is available today already, so in fact Industry 4.0 can be seen more than an innovation driver for new businesses that are not exploited today, than an innovation driver for technology. If these existing technologies are assembled properly together and combined with the right business models, there is really good chance to profit from Industry 4.0. This white paper looks into the ways one can profit from Industry 4.0 by differentiating through new business models.
Tags : keywords, packaging, oem, smart machines, food & beverage, bottling, conveying, industrial automation, energy, robotics
     Schneider Electric
By: ServiceNow     Published Date: Mar 13, 2019
IT asset data that is complete, current across its lifecycle, accurate, and useful is required for running IT as a business. This is only possible when all the disparate data sources are brought together for a unified understanding on a single, rationalized basis. See the changing role of ITAM policy, process, technology, function, and its impact to your business with this white paper.
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     ServiceNow
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