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By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
Tags : genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management
     Genesys
By: Oracle Corporation     Published Date: May 11, 2012
Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
Tags : oracle, busines intelligence, business intelligence applications, bi applications, bi apps, 11g, cross-value, decision, analytics, functional, flow, manage, customers, enterprise applications, data management
     Oracle Corporation
By: Aberdeen Group     Published Date: Sep 11, 2012
In this whitepaper, you will see that the financial benefits of cloud computing are very real, the payback period is characteristically very short and the action steps to obtain these savings are very well defined.
Tags : ibm, cloud computing, aberdeen, business technology, business, roi, it environment, data center
     Aberdeen Group
By: Success Factors     Published Date: Feb 06, 2014
Effective onboarding is the key to getting new employees up and running both quickly and smoothly. Organizations able to ramp up new employee role clarity and confidence during onboarding by specifically identifying answers to the who, what, when, and where for getting things done enjoy higher new employee performance, higher job attitudes such as satisfaction and commitment, and decreased turnover. The use of technology to accomplish these twin goals of clarity and confidence is critical in today’s competitive landscape.
Tags : recruiting, human resources, talent management, recruiting strategies, social media, social media recruiting, engaging talent employee performance, performance reviews, human resources, talent management strategies, candidate sourcing
     Success Factors
By: Aberdeen-IBM     Published Date: Sep 12, 2012
In this whitepaper, you will see that the financial benefits of cloud computing are very real, the payback period is characteristically very short and the action steps to obtain these savings are very well defined.
Tags : ibm, cloud computing, aberdeen, business technology, business, roi, it environment, application integration
     Aberdeen-IBM
By: Oracle     Published Date: Jul 13, 2016
The in-store experience is changing dramatically. Not long ago it was straightforward and transactional: consumers would go into a store and, if it stocked what they wanted, would buy. If it didn’t, they would walk out, but their options to go elsewhere were often restricted by distance, choice and convenience. In this issue of Beyond Retail, we look at how the Point of Sale is changing to deliver a modern in-store experience, and how it can help retailers keep pace with the changing habits of their customers. We also explore how changes in PoS technology can affect store layout and the role of PoS in bridging the online and offline retail experience.
Tags : oracle retail, point of sale, point of service, pos, customer experience, best practices, beyond retail, pos technology, enterprise applications, data management
     Oracle
By: Microsoft Dynamics CRM     Published Date: Mar 02, 2010
While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
Tags : microsoft dynamics crm, contact call center, self-service application, ivr, interactive voice response, customer service interaction, live agent support, automated self-service, automation
     Microsoft Dynamics CRM
By: VMTurbo     Published Date: Apr 11, 2013
VMTurbo is the only vendor that provides a closed-loop management system capable of holistically assuring workload QoS while maximizing infrastructure efficiency. Our solution continuously identifies inefficiencies, resource contention and bottlenecks in the system and is able to determine—and automate—the necessary actions that control the environment in the optimal operating zone. It changes the economics of managing virtualized data centers and delivers operational savings and productivity gains across the organization. And, it is a better approach to IT operations management in today’s virtualized data center.
Tags : operations, management, key points, vmturbo, maximize, infrastructure, resource, efficiency, solution, data
     VMTurbo
By: Paycor     Published Date: Jun 05, 2014
Many HR leaders struggle to obtain a seat at the executive table, as their function is not typically seen as “strategic.” How do you transition from tactical execution to strategic thinking, and earn your place at the table? This whitepaper will help you clarify what strategy is and what it isn’t, learn best practices for strategic planning and take action to ensure the future success of your organization. With these actionable tips, you can start sharpening your strategic skills today.
Tags : strategy, career development, business strategy
     Paycor
By: DocuSign     Published Date: Mar 23, 2016
Read the case study to learn how Associated Bank systematically replaced a portion of its paper-based processes with DocuSign's Digital Transaction Management (DTM) solution to provide better customer service and gain the competitive advantage that comes with it. By using DocuSign, Associated Bank: • Unlocked data, sped up processes, reduced abandonment rate • Increased efficiency and improved customer satisfaction • Gained sustainable competitive advantage
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     DocuSign
By: Adobe     Published Date: Sep 28, 2016
As the digital landscape evolves, marketing channels become more complex. That means that personalizing advertising campaigns across every channel is becoming even more crucial. Read Cross Channel Advertising with AMO to learn how managing advertising campaigns programmatically lets you deliver unique customer experiences while giving you the control and insight you need. Download our report to learn more about: • Search marketing standards across the US and UK in 2015 • The recent shift of consumer transactions on mobile devices • The next big trend in ad spend
Tags : adobe, cross channel, cross channel advertising, advertising, marketing, marketing channels, digital
     Adobe
By: CrowdStrike     Published Date: Feb 14, 2019
A SANS Review of CrowdStrike Falcon X While threat intelligence can transform an organization's security posture, it can also be complex and costly for organizations to adopt and operationalize. With that in mind, SANS Analyst Dave Shackleford tested CrowdStrike Falcon XTM threat intelligence and the report of his findings is now available. Falcon X enables cybersecurity teams to automatically analyze malware found on endpoints, find related threats and enrich the results with customized threat intelligence. The SANS Review of Falcon X encapsulates and explains the analyst’s findings and details how CrowdStrike can help your security operations center (SOC) team make predictive security a reality. Download this report to learn: • How intelligence automation, built into the Falcon endpoint protection platform, enables teams, of all skills and sizes, to make better decisions and respond faster • How Falcon X performs investigations and delivers actionable intelligence with custom indicat
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     CrowdStrike
By: Epson     Published Date: Jun 22, 2018
Digital display devices of every kind have radically changed the way we interact and work in individual and group settings. Those organizations that consider users’ interactions with technology are more successful in improving productivity and increasing tech usefulness in meeting spaces. The single most common and important component in many meeting rooms today is a display technology.
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     Epson
By: Sigstr     Published Date: Oct 18, 2017
The average American worker sends more than 10,000 emails each year - for a company of 500, that's more than 5 million emails sent from your domain. That's 5 million brand impressions and clickable calls-to-action you could be missing out on. Employee email signatures are a massive marketing channel you've been missing out on. Here are 28 creative email signature examples used by some of the world's leading brands.
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     Sigstr
By: CradlePoint     Published Date: May 17, 2016
Retailer Uses Cradlepoint Solution to Provide Wireless Failover & Redundancy for Point-of-Sale (PoS) Systems Cradlepoint devices provide wireless backup of wired Internet connections for retail superstores in the Blinds To Go system. In the event of an outage of the primary Internet land line (T1/fi ber, DSL, or cable) at a Blinds To Go site, Cradlepoint devices automatically switch to its wireless 3G/4G broadband connection within 30 seconds. The point-of-sale (POS) systems connected to the Cradlepoint router continue to operate at broadband speeds without further interruption, ensuring continuous uptime for POS transactions at the Blinds To Go superstore.
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     CradlePoint
By: Art Technology Group, Inc     Published Date: Jan 22, 2009
Forrester Research identified click to call technology as one of the "Twelve Technologies That Will Transform Online Retail". Online buyers seek to move between phone and Internet channels in a single unbroken session, merging the best of both worlds: the immediacy and human touch of the phone, with the ease and convenience of the Internet.  Read More.
Tags : estara, click to call, online retail, online transactions, e-commerce
     Art Technology Group, Inc
By: DataDirect Technologies     Published Date: Mar 17, 2009
Connecting to a database requires a number of independent layers. The application needs to incorporate software that establishes the connection and calls to the database. A database connectivity layer needs to be in place to help manage security, communications, and data flow with the database. The database has a set of interfaces that help translate the client requests into actions within the database engine. And with the advent of .NET, the costs of managed versus non-managed code must also be considered.
Tags : .net, data direct, microsoft .net architecture, scaling, effective architectural design, virtual machine, intermediate language, component object model, com, windows operating system, com-based code, cpu utilization, optimize database connectivity, software development
     DataDirect Technologies
By: Kaseya     Published Date: Aug 25, 2014
Although providing significant business benefits, recent technological advances in mobility, cloud computing and big data have also dramatically complicated the task of managing IT resources. Mitigating the challenges associated with these technologies allows IT organizations to satisfy existing SLAs and leverage technology to support innovative new services which are designed to improve productivity, collaboration and customer satisfaction. Download now to learn about Kaseya's solutions!
Tags : kaseya, hybrid it, business, big data, cloud, slas, technology, it management
     Kaseya
By: Yext     Published Date: Sep 03, 2014
The key to a mobile local campaign is the Mobile Local Landing page. Download this whitepaper to find out the 3 cornerstones to a successful Mobile Local Landing Page.
Tags : yext, marketing, internet marketing, mobile marketing, mobile local landing page, landing page, mobile local campaigns, user experience, call to action, location targeted ads
     Yext
By: ClearSlide, Inc     Published Date: Mar 09, 2015
Did you know that if you improve at something 1% each day, you will be twice as good at it in just 2 ½ months? Imagine getting 2x better results from your break-in emails or cold calls. In this guide, you'll learn 10 ways that you can improve your results with easy changes to what you’re doing each day. From testing your email anatomy to using personalized video to break-in to new accounts, you’ll learn actionable tips that you starting using TODAY.
Tags : sales strategies, sales practices, best practices, sales engagement platforms, sales tools
     ClearSlide, Inc
By: LogMeIn     Published Date: May 01, 2013
This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
Tags : customer service, logmein, customer service cost, roi, call center, outsource customer service, customer satisfaction
     LogMeIn
By: Adobe     Published Date: Apr 13, 2015
In this white paper learn how e-signatures are making workflows easier and more productive than ever before. Learn how e-signatures remove the last barrier between a hybrid paper-to-digital workflow to an all-electronic process, dramatically accelerating closure in any type of transaction that requires a contract—sales, employment and hiring, purchase orders, legal agreements, and more. Download this white paper to learn more.
Tags : adobe, electronic signatures, digital transactions, paper-to-digital
     Adobe
By: Adobe     Published Date: Mar 16, 2016
In this white paper learn how e-signatures are making workflows easier and more productive than ever before. Learn how e-signatures remove the last barrier between a hybrid paper-to-digital workflow to an all-electronic process, dramatically accelerating closure in any type of transaction that requires a contract—sales, employment and hiring, purchase orders, legal agreements, and more.
Tags : digital, digital systems, mobile, broadband, wireless, web applications, networking, enterprise applications
     Adobe
By: Success Factors     Published Date: Jul 10, 2014
Effective onboarding is the key to getting new employees up and running both quickly and smoothly. Organizations able to ramp up new employee role clarity and confidence during onboarding by specifically identifying answers to the who, what, when, and where for getting things done enjoy higher new employee performance, higher job attitudes such as satisfaction and commitment, and decreased turnover. The use of technology to accomplish these twin goals of clarity and confidence is critical in today’s competitive landscape.
Tags : recruiting, human resources, talent management, recruiting strategies, social media, social media recruiting, engaging talent employee performance, performance reviews, human resources, talent management strategies, candidate sourcing
     Success Factors
By: HP AppPulse Mobile     Published Date: Jun 05, 2015
With this Dimensional Research report, discover how mobile monitoring software can help you better understand users and their experience with your mobile application. Users reach for mobile devices many times every day, specifically to use mobile apps. Mobile device users heavily rely on peer reviews and star ratings to help them choose their apps. Once a mobile app is installed, that app is judged for its speed, responsiveness and stability, which define the user experience and overall satisfaction.
Tags : mobile, applications, customer satisfaction
     HP AppPulse Mobile
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