care service

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By: Viventium     Published Date: Nov 14, 2019
“A happy worker is a productive worker.” It’s a core belief that has driven Mrs. G’s Services for almost 20 years. A privately owned home health care agency, Mrs. G’s has about 450 workers and three offices that service the New York metropolitan area. Priding itself on employing passionate people and providing compassionate care, the organization’s primary mission is to provide comprehensive and quality service. Problem was, not all of the agency’s workers were happy. From caregivers to fulltime employees, people throughout Mrs. G’s were frustrated by the agency’s payroll solution. It wasn’t just that the payroll software was insufficient and sometimes downright ineffective. It wasn’t just that it persistently failed to meet the needs of agency management and the company’s caregivers. It was that a routine function — like payroll! — was violating the company’s core belief and making it more difficult for Mrs. G’s to achieve its mission.
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     Viventium
By: athenahealth     Published Date: Sep 26, 2019
Telehealth lets practices quickly provide consultations, assessments, and test results, while saving patients a trip to the office. Now, the Centers for Medicare and Medicaid Services (CMS) plan to significantly expand reimbursement rules for telemedicine. Find out which additional reimbursements have been proposed, and see what healthcare professionals say about the changes, in this in-depth article from athenaInsight.
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     athenahealth
By: AWS     Published Date: Nov 05, 2019
Delivering complex, enterprise applications requires careful planning and execution to avoid common challenges when scaling. The XebiaLabs DevOps Platform's end-to-end release pipeline orchestration provides the reliability and repeatability needed to overcome those obstacles while deploying on Amazon Web Services (AWS). In this on-demand webinar, XebiaLabs will explore five ways to scale and streamline application deployments on AWS and hybrid environments.
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     AWS
By: IFS     Published Date: Jan 18, 2019
To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can: -Upgrade your support centers to deliver omni-channel customer care. -Introduce self-service and AI without sacrificing the human touch. -Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service. This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
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     IFS
By: Hewlett Packard Enterprise     Published Date: Oct 23, 2017
To better understand how companies are finding the unique, hybrid cloud architectures that best meet their needs, we interviewed executives at companies that had reduced or changed their use of managed or cloud IaaS or that chose to avoid the public cloud in the first place. These companies include retail, social media, healthcare, financial services, and public sector companies. Some of these companies were born in the cloud while others transitioned from traditional IT infrastructures. Company sizes ranged from 300 employees to more than 300,000.
Tags : it infrastructure, operations professionals, digital experience, time to resolution, cloud, iaas
     Hewlett Packard Enterprise
By: Spectrum Enterprise     Published Date: Aug 29, 2019
Clients are benefiting from a rapidly evolving fiber Internet landscape and the associated competition among providers. Choosing the right vendor from among the many vying for your business requires careful consideration of how each operates. Take into account, for example, expertise and experience, breadth of services and support and investment in infrastructure.
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     Spectrum Enterprise
By: HPE Intel     Published Date: Mar 14, 2016
HPE Datacenter Care for Multivendor is a core building-block component of HPE Datacenter Care. With it, we bring you deep, proven experience in multivendor interoperability.
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     HPE Intel
By: HPE Intel     Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
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     HPE Intel
By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
Download this white paper to learn more about these notable findings from IDC's study of HP DC Service customers. HP Datacenter Care Service can reduce the costs of delivering mission-critical business processes by 23%. HP's Datacenter Care Service solution is able to reduce downtime by 88%, adding five hours of uptime annually to each internal user and $835,000 in revenue to each organization. Increasingly, x86 servers will need a higher level of operational support. On average, companies in this study were able to recognize an average ROI of 456% and pay back the initial investment in HP DC Service in six months.
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     Hewlett Packard Enterprise
By: Cisco     Published Date: Feb 12, 2016
Video collaboration opens up opportunities for greater interaction and innovation, regardless of industry. Everyone benefits. For example, in healthcare, video is dramatically changing the way institutions interact with customers and professionals. In recent years, a number of hospitals across the United States have been subscribing to video and voice call centers that enable them to share language interpretation services, psychiatric care services and other developing capabilities. In the process, video collaboration is affecting business outcomes, changing business processes and helping healthcare facilities achieve scale, cost and efficiency not seen before.
Tags : industry innovation, business practices, best practices, video collaboration
     Cisco
By: Cherwell Software     Published Date: Apr 07, 2016
Seattle Cancer Care Alliance (SCCA) serves as the clinical arm for research and treatment studies for Fred Hutchinson Cancer Research Center, University of Washington Medicine, and Seattle Children’s. The organization’s outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.
Tags : best practices, customer support, business intelligence, business optimization
     Cherwell Software
By: Aria Systems     Published Date: Jun 15, 2016
"Transforming the capabilities of Norway’s largest hospital with Avaya VENA Fabric Connect Oslo University Hospital needed a scalable, smart healthcare network to bring together three hospitals and absorb future growth, new acquisitions and third-party services. Read this case study for the details on how they accomplished their goals, and much more >"
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     Aria Systems
By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
Tags : remote support, customer care, customer experience, customer service, remote devices, cost, productivity
     LogMeIn
By: Lenovo and Intel®     Published Date: Apr 28, 2017
Lenovo Health’s patient engagement, care delivery and diagnostic solutions — supported by a powerful data center and comprehensive services — help deliver higher-quality care and achieve better outcomes by empowering you to: • Optimize patient engagement • Streamline clinician workflows • Improve diagnostic speed and accuracy View this diagram to learn more.
Tags : lenovo, healthcare, lenovo health, patient engagement, clinician workflow, diagnostic solutions, customized care
     Lenovo and Intel®
By: AON     Published Date: Dec 07, 2017
With all the complexities of the U.S. health care system, people consuming health care services continue to find it challenging to navigate. That’s why, for the fifth year, Aon Hewitt is pleased to partner with the National Business Group on Health (The Business Group) and The Futures Company to conduct the Consumer Health Mindset Study. The study explores the health attitudes, motivators, and preferences of consumers across the U.S.— particularly employees and their dependents as they interact with their employer-sponsored health plans, wellness programs, and the broader health landscape. Along with our findings about the consumer health mindset, we recommend practical actions you can take to meet consumers where they are and guide them in navigating health care more effectively.
Tags : health care services, aon hewitt, consumer health mindset, health attitudes, national business group, the futures company
     AON
By: Dell and Nutanix     Published Date: Oct 26, 2017
The CSI Companies consists of four entities plus affiliate Anteo Group that provide staffing and specialized services to meet a wide range of client needs. Since 1994, the Jacksonville, Floridabased company has offered staff augmentation services, executive search, and direct hire of people for clients in healthcare, financial services, banking, retail/hospitality, technology, and other industries. The company serves businesses nationwide from its headquarters and three regional offices.
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     Dell and Nutanix
By: SAP EMEA Global     Published Date: Dec 13, 2017
This IDC white paper examines the drivers behind the adoption of IoT technologies by public services organizations and why the IoT is becoming a key investment priority. Public services are comprised of a diverse set of organizations, including federal, regional and local governments and healthcare and social services providers. These all have mandates to improve the safety, health and quality of life of their constituents across a broad range of programs. This paper also provides market insights and describes examples of IoT implementations that highlight the diversity of scenarios in the public service sector. These diverse scenarios illustrate the impact IoT solutions can have across many citizen-centric services.
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     SAP EMEA Global
By: Dell - NVIDIA     Published Date: Nov 04, 2019
Artificial intelligence (AI), machine learning (ML), and deep learning (DL) technologies are expected to permeate day-to-day business as well as customer activity. Industries such as healthcare (advanced diagnosis and treatment), transportation (advanced driver assistance systems and autonomous vehicles), and life sciences (rare disease treatment research) are some of the early adopters of AI. The goal for any organization adopting AI/ML/DL is to deliver meaningful insights and predictions that can significantly improve products, processes, or services across industries and use cases. Today, as AI becomes mainstream, many organizations find themselves in the initial proof-of-concept (POC) stage; only a few are in full production. IDC's 2019 Artificial Intelligence Global Adoption Trends and Strategies Survey found that 18% of organizations had AI models in production, 16% were in the POC stage, and 15% were experimenting with AI.
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     Dell - NVIDIA
By: Adobe Systems, Inc.     Published Date: Oct 22, 2010
Adobe solutions for customer experience management enable businesses to elevate customer experiences to a whole new level. Every interaction with your customers is a moment of truth.
Tags : adobe systems, customer experience, crm, customer care, b2b, b2c, service, customer service
     Adobe Systems, Inc.
By: Adobe Systems, Inc.     Published Date: Oct 22, 2010
Learn how to develop a business process that help customer experience and application development professionals work together to accelerate.
Tags : adobe systems, customer experience, crm, customer care, b2b, b2c, service, customer service
     Adobe Systems, Inc.
By: Adobe Systems, Inc.     Published Date: Nov 15, 2010
Adobe solutions for customer experience management enable businesses to elevate customer experiences to a whole new level. Every interaction with your customers is a moment of truth.
Tags : adobe systems, customer experience, crm, customer care, b2b, b2c, service, customer service
     Adobe Systems, Inc.
By: Pega     Published Date: Apr 04, 2016
Millennials are different than any other generation before them. They are making major decisions later in life—from choosing a career, getting married, buying a home and yes, investing in life insurance. And while they are more tech savvy than their predecessors and want to make purchasing from any device of their choosing, they still value face-to-face interaction, contrary to popular belief. Insurance and financial companies need to understand the unique dynamics of the millennial generation in order to better service and exceed expectations of this growing consumer base. They need to meet their tech-savvy expectations, while also understanding Millennials still value one-to-one attention. In fact, 48% of Millennials said they would be more likely to make a speedy financial or insurance-related decision if a person who they trusted took the time to explain the benefits and risks. Download this whitepaper and learn how to better tap into the growing millennial market.
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     Pega
By: Pega     Published Date: Aug 11, 2016
Citizens rely on government social services programs to help combat poverty, disease, disabilities, and economic and physical hardships. Governments are also tasked with providing healthcare, security, and infrastructure services.
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     Pega
By: ServiceNow     Published Date: Jul 12, 2013
"Learn how savvy enterprises, like Tickets.com, Verisign and Omnicare, use ServiceNow as a platform to enable business users to rapidly create applications with IT’s full guidance and support. During this webinar, you will discover how ServiceNow is enabling organizations to increase their competitive agility, user satisfaction and productivity, all while enhancing IT's value to the business."
Tags : servicenow, automation platform, service automation platform, webinar, it management, platforms, data management
     ServiceNow
By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media, data management
     Oracle
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