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By: Vendor Guru     Published Date: Dec 21, 2007
In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training.
Tags : customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru
     Vendor Guru
By: TriGeo Network Security     Published Date: Oct 03, 2008
It’s widely accepted that Security Information and Event Management (SIEM) systems are excellent tools for regulatory compliance, log management and analysis, trouble-shooting and forensic analysis. What’s surprising to many is that this technology can play a significant role in actively defending networks. This whitepaper explains precisely how real-time analysis, combined with in-memory correlation, and automated notification and remediation capabilities can provide unprecedented network visibility, security and control.
Tags : trigeo whitepaper, siem, log management, security event management, automated remediation, active response, correlation, compliance
     TriGeo Network Security
By: Unica     Published Date: Jun 07, 2010
Email excellence is a moving target. Improve your aim and stay on top of the trends. Download Top Email Trends of 2010 to find out what you should watch for and why, and to review the top trends every email marketer must understand in order to remain effective and relevant in the years to come. Learn how to optimize email delivery rates, ensure message integrity and readability, and to protect your online reputation in a rapidly evolving and complex email marketing landscape.
Tags : unica, email, emarketing, esp, email trends, social media, spam
     Unica
By: Appian     Published Date: Jul 02, 2010
This white paper examines the business case for a BPM CoE, the required components, and the expected value. It also includes a case study of how an investment management firm's CoE evolved from informal to strategic.
Tags : appian, center of excellence, bpm.business process management
     Appian
By: PC Mall     Published Date: Jan 01, 2001
The new Officejet Pro 8600 e-All-in-One family is an upgrade to the excellent Officejet Pro 8500 family.
Tags : officejet, pro 8600, pro 8500, upgrade, buyer's guide, office equipment, buyer's guide
     PC Mall
By: PC Mall     Published Date: Jan 31, 2012
While PCs deliver excellent value, versatility, and stability, workstations deliver ultimate performance, uncompromised reliability, and wide-ranging scalability, from entry-level up to extreme power users.
Tags : data management, data center
     PC Mall
By: Citrix Systems     Published Date: Feb 10, 2016
What is an application delivery controller (ADC) and what role does it play in supporting complex enterprise application environments? In this paper, it will discuss how modern ADCs can help provide improved reliability, security and performance for Microsoft Exchange, SharePoint and Lync. And with Citrix NetScaler, it will serve as an excellent front-end to a Microsoft environment, enhancing the user experience and providing for optimal supportability – allowing you to get the most value out of your Microsoft applications .
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     Citrix Systems
By: LogMeIn     Published Date: Oct 08, 2015
This white paper illustrates the best live chat practices that can help make your company’s dream of excellence a reality.
Tags : live chat, customer service, customer support, live chat success, best practices for agents and admins
     LogMeIn
By: Imation Scalable Storage     Published Date: Apr 06, 2012
Learn how a tiered storage solution can help your business realize excellent reliability, protection and compliance in the face of extreme data growth.
Tags : imation, tiering, data, recovery, scalable, scalable storage, protect, connect
     Imation Scalable Storage
By: Siemens     Published Date: Jun 06, 2014
This white paper examines some of the critical success factors for a sustainable population health management program and how the CareXcell™ solution can provide the IT infrastructure needed to address new value-based care requirements.
Tags : siemens, hie, clinical workflows, care coordination, reduce costs, streamline communication, healthcare
     Siemens
By: BMC Software     Published Date: Oct 23, 2014
Gartner clients often ask for a comparison of BMC and ServiceNow as viable strategic partners in the ITSSM tool space. Both vendors provide strong ITSSM offerings and benefit from excellent global brand recognition, but the similarities end there. Outside of ITSSM, BMC and ServiceNow are two different companies with two different strategic road maps. Choosing between BMC and ServiceNow requires IT organizations to determine how value will be gained beyond the use of their ITSSM offerings.
Tags : itssm, strategic partners, it organizations, itsm integration, saas, networking, it management, enterprise applications
     BMC Software
By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
     RightAnswers
By: Keynote     Published Date: Nov 05, 2013
Mobile testing requires a di¬fferent approach. This white paper takes an exhaustive look at challenges today in testing mobile apps and websites and why testing in the cloud can improve your ROI and efficiency.
Tags : cell phone app development, mobile phone test, device anywhere, mobile phone testing, testing mobile phone, mobile web test, deviceanywhere, testing for mobile devices
     Keynote
By: Keynote     Published Date: Nov 13, 2013
Enterprises are increasingly looking to expand their ALM capabilities to include mobile application testing. Users of HP’s Unified Functional Testing (UFT), formerly QuickTest Pro, now have an option to perform mobile functional testing (regression) with access to real mobile devices hosted in the cloud, leveraging the native test automation capabilities found in UFT.
Tags : cell phone app development, mobile phone test, device anywhere, mobile phone testing, testing mobile phone, mobile web test, deviceanywhere, testing for mobile devices
     Keynote
By: Keynote     Published Date: Nov 05, 2013
A look inside the latest World Quality Report* and a conversation with Sogeti's Jean-Pascal Duniau. This report, published by Capgemini, Sogeti, and HP is based on interviews with 1,553 respondents in 25 countries uncovers a number of new developments in the testing / QA market and an increased change of pace. With a heightened focus on mobility and the demand for testing in the cloud gathering pace, this growing demand means that companies are having to re-evaluate their resources and strategies.
Tags : cell phone app development, mobile phone test, device anywhere, mobile phone testing, testing mobile phone, mobile web test, deviceanywhere, testing for mobile devices
     Keynote
By: Cisco     Published Date: May 15, 2015
Cisco ne cesse d'innover afin d'aider les sociétés à réinventer le data center d'entreprise et à délivrer d'excellentes prestations pour un plus grand impact commercial. Dans cet objectif, Cisco a développé de solides outils de gestion de l'infrastructure pour votre data center Cisco Unified Computing System™ (Cisco UCS™). Ces outils se combinent et étendent l'utilité de ceux que vous avez pour surveiller, provisionner, configurer et orchestrer vos logiciels serveur et d'application Microsoft.
Tags : data center, software, networking, optimization, cisco
     Cisco
By: Cisco     Published Date: May 15, 2015
Midsize organizations strive for success. Being successful means consistently making smart decisions— including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow the organization to make simple but rewarding changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.
Tags : communications, collaborations, cost of ownership, videoconference, cisco
     Cisco
By: Tharpe Robbins     Published Date: Jun 23, 2014
Do you recall the commercial a cellular provider once ran a that displayed cellular-connection “bars” above people’s heads to indicate the signal strength of the connection? Maybe that’s the way we can all look at employee engagement. Employee engagement is measurable, and we call that engagement signal strength (ESS). It’s not a static score, but a dynamic measurement that may change every day depending on what happens at work with a co-worker or supervisor, or at even home. This white paper from TharpeRobbins explains how you can understand your ESS and increase it with smart solutions.
Tags : employee engagement, rewards, awards, recognition, performance recognition, length of service recognition, organization performance, attract talent
     Tharpe Robbins
By: CradlePoint     Published Date: Sep 04, 2014
Today, the widespread availability of 3G and 4G cellular or wireless broadband networks enables digital signage to be deployed virtually anywhere. Combined with cloud-enabled network management and content delivery systems, 3G and 4G wireless broadband networks are propelling digital signage deployments at an accelerated pace. In countless venues, digital signage networked via wireless broadband signal penetrates hard-to-reach locations, new markets, and can achieve a faster return on investment.
Tags : cradlepoint, digital signage, cloud-enabled software as a service, wireless broadband cellular signal, storage
     CradlePoint
By: Genesys     Published Date: Nov 02, 2017
This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement.
Tags : customer experience technology, mit technology review, technology solutions
     Genesys
By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
Tags : 
     Epson
By: Procore     Published Date: May 13, 2019
A huge portion of the world’s economy is managed through Excel; from small businesses all the way up to Fortune 500 corporations. But even the most experienced user can make mistakes, and Excel was not designed to be forgiving of errors. Nearly 90% of all large spreadsheets contain serious errors, with a 1.79% chance of error per cell. Download this eBook to learn: • The key concerns of Excel in construction • Alternatives to the Excel software • What to look for in these alternatives
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     Procore
By: Sift     Published Date: Jul 12, 2019
"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now"
Tags : 
     Sift
By: Sift     Published Date: Oct 16, 2019
"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now "
Tags : 
     Sift
By: Oracle HCM Cloud     Published Date: May 25, 2017
"Successful talent acquisition today puts candidates front and center. To accomplish the goals of recruiting and retaining top talent, providing excellent patient care, and consolidating healthcare with partners, payers need to think cost effectively. Updating talent acquisition tactics and technologies doesn't have to be expensive, though. Take note of how Best-in-Class companies recruit, hire, onboard, and retain employees. Learn more."
Tags : 
     Oracle HCM Cloud
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