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By: ASG Software Solutions     Published Date: Apr 02, 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
Tags : asg, cmdb, bsm, itil, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, bsm, ecommerce, bpm, workflow, itsm, critical application, cms
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Feb 18, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, asg ddm, cab, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Nov 05, 2009
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Feb 23, 2010
Virtualization continues to grow at 20 percent or more per year, but it is not expected to overtake existing physical architectures at least through 2010. This white paper examines the unique challenges of virtualization and offers tips for its successful management alongside IT's physical deployments.
Tags : asg, cmdb, virtualization, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Feb 23, 2010
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
Tags : asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm, itil, asg, ddm, cms, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, it service management, itil, performance testing, sla, sla management services, testing, wla, visibility, configuration management, metadata
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Jun 15, 2009
ASG's Business Service Portfolio (BSP) Virtualization Management provides comprehensive oversight, inspections, discoveries, warnings, diagnostics, and reporting for the critical technology and administrative disciplines involved in virtual workload management. This is all done in parallel with physical systems management.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
     ASG Software Solutions
By: BMC Control M     Published Date: Jul 16, 2009
Read "A Comprehensive Approach to Practicing ITIL Change Management" a compelling white paper from Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions.
Tags : ema, bmc, itil, change, management, enterprise, e-commerce, solution, result, effective, practice, cmdb, problem
     BMC Control M
By: BMC Control M     Published Date: Jul 16, 2009
Le traitement par lots est une activité critique dans la plupart des entreprises. C’est le fondement technique sur lequel reposent bon nombre d’applications : commerce électronique, comptabilité, contrôle des stocks et de l’inventaire, planification des ressources d’entreprise, service à la clientèle, pour n’en citer que quelques-unes. L’interruption d’un traitement par lots crucial peut avoir des répercussions majeures sur l’activité : arrêt, perte de revenu, pénalités contractuelles, et autres.
Tags : itil, cmdb, bmc, software, bmc control-m, smart
     BMC Control M
By: BMC Control M     Published Date: Jul 22, 2009
Le traitement par lots est une activité critique dans la plupart des entreprises. C’est le fondement technique sur lequel reposent bon nombre d’applications : commerce électronique, comptabilité, contrôle des stocks et de l’inventaire, planification des ressources d’entreprise, service à la clientèle, pour n’en citer que quelques-unes. L’interruption d’un traitement par lots crucial peut avoir des répercussions majeures sur l’activité : arrêt, perte de revenu, pénalités contractuelles, et autres.
Tags : itil, cmdb, bmc, software, bmc control-m, smart
     BMC Control M
By: BMC Control M     Published Date: Jul 22, 2009
Read "A Comprehensive Approach to Practicing ITIL Change Management"; a compelling white paper from Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions
Tags : ema, bmc, itil, change, management, enterprise, e-commerce, solution, result, effective, practice, cmdb, problem
     BMC Control M
By: BMC ESM     Published Date: Jul 17, 2009
Join us as we talk with Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software. Get insights into where to start when building and managing a CMDB and find out how to define what "done" looks like. Learn whether a bottom-up or a top-down approach will work best for you, hear important tips for training your team, and get some great practical advice from one of BMC's experts.
Tags : bmc, software, cto, solutions architect, cmdb, project, team, organization, implementation, successful team, project management, stage 4, configuration management database, it management, data management
     BMC ESM
By: BMC ESM     Published Date: Jul 17, 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
Tags : itil, it infrastructure library, bmc, bmc software, it environment, integration, business objectives, configuration management database, cmdb, business service management, bsm, mean time to repair, mttr, roi and value on investment, voi, it management
     BMC ESM
By: BMC ESM     Published Date: Jul 22, 2009
Join us as we talk with Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software. Get insights into where to start when building and managing a CMDB and find out how to define what "done" looks like. Learn whether a bottom-up or a top-down approach will work best for you, hear important tips for training your team, and get some great practical advice from one of BMC's experts.
Tags : bmc, software, cto, solutions architect, cmdb, project, team, organization, implementation, successful team, project management, stage 4, configuration management database
     BMC ESM
By: BMC ESM     Published Date: Jul 22, 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
Tags : itil, it infrastructure library, bmc, bmc software, it environment, integration, business objectives, configuration management database, cmdb, business service management, bsm, mean time to repair, mttr, roi and value on investment, voi
     BMC ESM
By: BMC ESM     Published Date: Aug 20, 2009
Using the five step process outlined in this white paper, we were able to eliminate more than 2,000 servers from our own IT infrastructure, saving an estimated $10 million dollars in data center costs.
Tags : data center consolidation, it infrastructure, bmc, esm, capacity, cobit, cmdb, networking
     BMC ESM
By: BMC ESM     Published Date: Aug 20, 2009
Can consolidating your data center yield long-term savings sufficient enough to warrant the project? There is no doubt. By right-sizing your data center, you can often recoup the project costs in months, not years.
Tags : data center consolidation, consolidation, data center, bmc, cobit, cmdb, networking
     BMC ESM
By: BMC ESM     Published Date: Aug 20, 2009
In this Podcast with Eli Almog, Corporate Architect in BMC's CTO Office, discusses how IT managers can know when it's time to look at BSM, consider CMDB, learn how virtualization fits into your organization, and how automation can help your company retain its competitive edge.
Tags : bmc, automation, virtualization, cmdb, business process, it manager, it executive, corporate architect, enterprise applications
     BMC ESM
By: Ecora Software     Published Date: Aug 15, 2007
Understand why FISMA is heating up, what's the impact on Agency IT departments, what role configuration reporting plays, how the right documentation can build a strong audit trail, and how automation fast tracks your compliance plan.
Tags : change management, configuration management, it management, fisma, fisma compliant, fisma compliance, project management, compliance, compliant, regulatory compliance, audit, auditing, cmdb, gisra, ecora
     Ecora Software
By: Extensis     Published Date: May 04, 2008
Integrated marketing communications agency, CMD, has an easy way of tracking the payoff from implementing Portfolio Server and Suitcase Server to manage their digital assets and fonts. It's called more billable hours.
Tags : cmd, extensis, font, website design, server, communications, digital asset management'
     Extensis
By: Faronics     Published Date: Sep 10, 2008
IT Managers are tasked with making the desktop environment more secure and locked down to a uniform corporate standard, yet flexible enough to handle the myriad of exceptions that arise across the enterprise. Centralized Configuration Management (CCM) tools are great, especially in environments with branch offices. But CCM tools can’t do the big job of making your environment inherently more secure or more flexible.
Tags : security, configuration management, faronics, cmdb, desktop security, it management, ccm
     Faronics
By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
Tags : itil, itil v3, bsm, bsa, dca, itsm, it service management, operations, it operations, cmdb, automation, service, service management, service desk, lifecycle, life cycle, hpsm, hp sm, hp service management
     HP Service Management
By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
     IBM
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