crm

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By: SugarCRM     Published Date: Feb 04, 2016
Download the eBook to learn how modern CRM can unlock the value of business orchestration, helping your business thrive, not just survive.
Tags : modern crm, sugarcrm, business orchestration, customer satisfaction
     SugarCRM
By: Oracle Corp     Published Date: Oct 02, 2012
With four out of five Americans now using social networks, the era of social networking clearly has arrived, creating significant implications for enterprises.
Tags : social media, social networking, enterprises, customer service. customer care, crm
     Oracle Corp
By: Oracle Corp     Published Date: Oct 02, 2012
An oracle Whitepaper
Tags : oracle, consumers, rightnow, branding, consumers, relationships, crm, customer care
     Oracle Corp
By: Oracle Corp     Published Date: Oct 02, 2012
Customer Experiences that Engage and Convert : An Oracle Whitepaper
Tags : oracle, experiences, mobile, convert, multichannel, integration, crm, customer care
     Oracle Corp
By: Oracle Corp     Published Date: Oct 02, 2012
Fusion CRM Demo
Tags : oracle, fusion, crm, management, performance, resources, customer care
     Oracle Corp
By: Oracle Corp     Published Date: Oct 02, 2012
Why the Secret to Loyalty is Customer Experience
Tags : free webinar, customer, oracle, loyalty, crm, customer care
     Oracle Corp
By: Oracle     Published Date: Aug 08, 2013
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
Tags : contact centre, crm, oracle, channels, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : best practices, customer service, oracle, crm, rightnow, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud.
Tags : customer service, cloud, crm, oracle, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
As social media use has grown, an urgent need has emerged to correlate the information generated through social data with existing consumer information, and integrate it with sophisticated data management systems. This white paper describes how organizations can blend social insights with more-traditional data in an integrated customer data hub to optimize social strategies and create outreach efforts, new products, and campaigns grounded in real-time, repeatable, automated, and scalable analysis.
Tags : social media, business intelligence, customer hub, crm, oracle, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
Oracle Sales Cloud is Smarter SFA that helps Managers know more. Hit your target with no surprises. Act on opportunities and threats faster. Manage more effectively anywhere, using any device.
Tags : oracle sales cloud, oracle, cloud, sales, sfa, crm, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
Oracle RightNow Cloud Service helps companies deliver great customer service across channels. Watch this video to learn how Telecom New Zealand is using Oracle RightNow to offer consistent information across the web, social sites, and the call center reducing cost and customer waiting time.
Tags : customer experiences, customer service, oracle, rightnow cloud, cloud, crm, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
With Oracle CRM predictive analytics, identify your best cross-sell and up-sell opportunities so you can focus on higher probability deals.
Tags : oracle, crm, opportunity landscape, predictive analytics, sales, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
With Oracle CRM you can get best practice guidance on your deals to improve your win rate.
Tags : sales coach, sales, coach, crm, oracle, best practice, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
With Oracle CRM you can author contracts self-service to get deals done faster.
Tags : integrated sales contracts, sales, contracts, oracle, crm, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
With Oracle CRM you can quickly and easily create custom reports and dashboards for more insightful selling.
Tags : customizable dashboards, crm, oracle, custom reports, dashboards, sales, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
With Oracle CRM data is validated at point-of-entry so you can focus on selling.
Tags : oracle, contact, data quality, crm, data, selling, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
With Oracle CRM you can follow up on opportunities within Outlook without losing sales interactions.
Tags : oracle, native outlook client, outlook, client, crm, sales, networking, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
With Oracle CRM you can sell on the road with ease.
Tags : mobile app, crm, oracle, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
With Oracle CRM you can customize the system without waiting on IT.
Tags : oracle, crm, customizations, networking, enterprise applications, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
With Oracle CRM you can intelligently allocate sales territories to maximize revenue.
Tags : territory management, oracle, crm, sales, revenue, networking, software development, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
Oracle Fusion Tap, a native iPad application, allows access to CRM data anytime and anywhere. Learn how Fusion Tap enables collaboration with colleagues and customers, usage of mapping and social networking applications, and more, all from your iPad.
Tags : oracle tap, oracle, crm, oracle fusion, ipad, crm, software development, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
Tags : contact centre, crm, oracle, channels, enterprise applications, data management
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media, enterprise applications
     Oracle
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