crm

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By: SAP     Published Date: Nov 09, 2010
Read this technology brief from Ziff Davis Enterprises to learn about the benefits for an organization by taking a "greenfield" approach to enterprise mobility.
Tags : sap, mobility, competitive edge, greenfield, enterprise mobility, mobile, applications, sybase, crm
     SAP
By: SAP     Published Date: Feb 10, 2011
Tap directly into the findings of an exclusive survey by IDG Research and Sybase with this new white paper that define the current state of mobility. More importantly it underscores specific ways IT can and should behave to proactively deal with the fast-developing world of enterprise mobility. Download it now to learn more about how the "Consumerization of IT" presents a wealth of business opportunities for IT management.
Tags : sap, mobility, competitive edge, greenfield, enterprise mobility, mobile, applications, iphone, crm, erp
     SAP
By: SAP     Published Date: Feb 10, 2011
The recession notwithstanding, mobile devices continue to be purchased in record numbers, pouring into the organization. These devices are coming in a wide variety of hardware and operating system types, making their management and security a big IT challenge. This IDG Playbook is designed to help guide your strategy to manage and secure the booming mobile environment.
Tags : sap, mobility, competitive edge, mobile workers, enterprise mobility, mobile, applications, iphone, crm, erp, mobile landscape
     SAP
By: SAP     Published Date: Dec 20, 2010
This article will discuss how SAP is working to enable mobility for its customers and provide an overview of several of SAP's key mobility tools and applications.
Tags : sap, mobility, competitive edge, mobile workers, sybase, enterprise mobility, mobile, applications, iphone, crm, erp, mobile landscape, sms, mms, meap
     SAP
By: SAP     Published Date: Oct 05, 2010
This paper will examine the state of consumer mobile in retail today, Driven in part by RSR's research among retailers as well as a look at the mobile use---cases that retailers have currently deployed.
Tags : sap, mobility, competitive edge, mobile workers, shopper, ecommerce, consumer mobile, enterprise mobility, mobile, applications, iphone, crm, erp, mobile landscape
     SAP
By: SAP     Published Date: Mar 25, 2011
Check out this case study describing how Colmobile, Israel's largest auto importer, is using SAP CRM to deliver a differentiated customer experience. (Bloomberg Businessweek Research Services, 2011)
Tags : sap crm, customer experience, customer-centric infrastructure, integration application
     SAP
By: SAP     Published Date: Mar 25, 2011
Read this case study of how Switzerland's largest retailer, Coop, is delivering mobile commerce on the iPhone using SAP CRM. (Bloomberg Businessweek Research Services, 2011)
Tags : sap crm, loyalty, sales, iphone shopping app
     SAP
By: SAP     Published Date: Mar 25, 2011
Read the article about SAP Rapid Deployment Solutions for SAP CRM. The article answers three important questions about these solutions, discussing what functionality is available, why you can be sure the implementation will bring rapid benefits, and where you can find more information. (SAPinsider, Jan - March 2011 )
Tags : sap rapid deployment solutions, sap crm, rds for sales, rds for marketing
     SAP
By: SAP     Published Date: Mar 25, 2011
Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. SAP ranks as a leader due to having "the most complete customer service solutions.
Tags : customer service solutions, crm suites customer service solutions, crm suites
     SAP
By: SAP     Published Date: Mar 25, 2011
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
Tags : competitive advantage, sap crm, customer experience, customer experience advantage
     SAP
By: SAP     Published Date: Mar 28, 2011
A mobile worker's particular need is mobile CRM - and the goal in a sales context is to deliver all the info and tools on-the-go reps need to manage leads and opportunities. Read in this Selling Power magazine how SAP's mobile CRM tools help companies to increase sales significantly.
Tags : productivity solutions, mobile sales team, mobile crm, sap mobile crm tools
     SAP
By: SAP     Published Date: Mar 28, 2011
Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills and in-depth knowledge to leverage the sales components of SAP CRM.
Tags : sap knowledge acceleration, sap crm, sales solution
     SAP
By: SAP     Published Date: Mar 28, 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Tags : sap, sap business communications management, sap crm
     SAP
By: SAP     Published Date: Mar 28, 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions across marketing, sales, and service processes.
Tags : sap bcm, sap crm, cebp
     SAP
By: SAP     Published Date: Mar 28, 2011
Consider five key service process platforms that are shaping the future - as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.
Tags : customer loyalty, service profitability, sap, sap crm, value creation
     SAP
By: SAP     Published Date: Apr 07, 2011
Learn the benefits of combining Sales Force Automation with Business Intelligence to help sales productivity.
Tags : sales performance management, sap, customer relationship management, crm, sales productivity
     SAP
By: SAP     Published Date: Apr 13, 2011
If you are a business running SAP Business Suite solutions, learn how you can use Sybase mobile solutions for SAP to dramatically increase sales productivity and bring the advantages of business mobility to your organization now.
Tags : sap business suite solutions, sybase mobile solutions, business mobility, sales productivity, mobile crm, sales management, forecasting, mobile business application
     SAP
By: SAP     Published Date: Feb 14, 2011
Download a copy of the Forrester report that reviews 24 CRM suite solutions to learn what they believe are the vendors strengths and weaknesses to support four key cross-functional processes in the finance and insurance industries.
Tags : crm, forrester, finance, insurance, lead management, sales, marketing sap
     SAP
By: SAP     Published Date: Jun 30, 2011
IDC discusses the delicate balance of maintaining a healthy cash flow, while making the most of the capital you put to work. Best practices are shared.
Tags : sap, cash flow, business performance, best practices, spending dynamics, input, output, financial performance, advanced business tools, line of credit, erp, crm, enterprise resource planning, customer relationship management, business intelligence
     SAP
By: SAP     Published Date: Jun 30, 2011
You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little time to provide the kind of strategic IT support that can help move the business forward.
Tags : sap, idc, business intelligence, erp, enterprise resource planning software, saas, crm, smbs, strategic it support
     SAP
By: Sitecore     Published Date: Nov 05, 2015
For the additional benefit of complete insight into each unique visitor's experience with your website, link activity to an existing database or CRM, and get the full picture of your customers at your fingertips.
Tags : sitecore nfusion, website personalization, crm, customer loyalty, database
     Sitecore
By: Lane Telecommunications     Published Date: Apr 14, 2009
The introduction of e-mail and its exponential expansion into every aspect of business life presented a significant challenge to the fax industry and for some observers it was a foregone conclusion that fax was destined for a rapid demise. It is interesting to note, therefore, that fax has actually continued on a steady growth path that is predicted to continue well into the future.
Tags : kudos, lane, fax, foip, fax over internet protocol, migration strategy, network resources, multifunctional peripherals, mfp, lan, erp, crm, business management, in-house pbx, passport fax server, sms, compliance, voip, voice over internet protocol, security
     Lane Telecommunications
By: Rainmaker Systems Inc.     Published Date: Jan 13, 2012
It's a marketer's dream that their company can establish such customer loyalty that the consumer won't ever leave them for their competitors. But in today's highly competitive landscape, it's increasingly difficult to keep your business customers loyal to your brand year after year. Nonetheless, by making it easy for them to renew, you're one step closer to retaining the customer at minimal expense.
Tags : rainmaker, marketing, b2b, crm, customer, renewals, roi
     Rainmaker Systems Inc.
By: Rainmaker Systems Inc.     Published Date: Jan 13, 2012
In B2B e-commerce the mechanics are complex, requiring frequent iterative adjustments as technical specifications, end-user goals, and multiple stakeholders participate in the process. B2B e-commerce does not advance in a straight line, but as a web of inter-connected decision points.
Tags : rainmaker, marketing, b2b, e-commerce, crm, end-user goals, customer experience
     Rainmaker Systems Inc.
By: Interactive Intelligence     Published Date: Nov 10, 2010
The demand for customer centricity is not only increasing it's becoming the driving principle behind any successful customer service strategy. Learn more about the recommended approach to customer centricity, from Marlon Machado, Product Manager, IBM and Brad Herrington, Sr. Manager, Solutions Marketing, Interactive Intelligence.
Tags : interactive intelligence, ibm, customer service strategy, marketing segment, crm, cebp
     Interactive Intelligence
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