crm

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By: SAS     Published Date: Sep 30, 2014
Former Intel CEO Andy Grove once coined the phrase, “Technology happens.” As true as Grove’s pat aphorism has become, it’s not always good news. Twenty years ago, no one ever got fired for buying IBM. In the heyday of customer relationship management (CRM), companies bought first and asked questions later. Nowadays, executives are being enlightened by the promise of big data technologies and the role data plays in the fact-based enterprise. Leaders in business and IT alike are waking up to the reality that – despite the hype around platforms and processing speeds – their companies have failed to established sustained processes and skills around data.
Tags : 
     SAS
By: Salesforce.com     Published Date: Sep 16, 2014
Dreamforce is four high-energy days of innovation, fun, and giving back. It’s your chance to learn from industry visionaries, product experts, and world leaders who can help you transform your business and your life.
Tags : dreamforce, salesforce, conference, expo, free pass, cloud solution, crm, cloud
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2014
Soar to success. Register for your free Dreamforce Expo+ pass and you’ll be entered to win one of four full conference passes and a round-trip flight on Virgin America.
Tags : dreamforce, salesforce, conference, expo, free pass, cloud solution, crm, cloud
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2014
Dreamforce is four high-energy days of innovation, fun, and giving back. It’s your chance to learn from industry visionaries, product experts, and world leaders who can help you transform your business and your life.
Tags : dreamforce, salesforce, conference, expo, free pass, cloud solution, crm, cloud
     Salesforce.com
By: Salesforce Pardot     Published Date: Sep 09, 2014
This white paper will walk you through eight different ways that Pardot can help you supercharge Salesforce CRM, from better sales intelligence to automated lead qualification, and more. Take a look at the next few chapters to see how Pardot and Salesforce differ, what the key benefits of each tool are, and how they can work together to become the ultimate sales and marketing machine.
Tags : integration, key functionality, marketing teams, campaign performance, efficient lead management, improved sales intelligence, better tracking
     Salesforce Pardot
By: ForgeRock     Published Date: Sep 02, 2014
Watch this Gigaom Research On-Demand Webinar ; we will examine the immediate need to extend identity to customer audiences, the risks of doing so using legacy software, and the most effective path businesses can take to build for the future while recognizing value today.
Tags : forgerock, api, customer service, crm, business intelligence, business data, access management, identity management
     ForgeRock
By: bitglass     Published Date: Aug 19, 2014
In this Gigaom Research Webinar, we will separate the real threats from the hype, identify the most common forms of security breaches, and discuss the tools and processes businesses can put in place to minimize exposure and damage.
Tags : bitglass, saas, saas security, crm, microsoft, salesforce, identity theft, security breach
     bitglass
By: NEC     Published Date: Aug 12, 2014
By now, much has been written about the advantages server virtualization brings to an enterprise. In the June 2013 survey, 63% of all companies and 100% of large enterprises reported having a server virtualization program. However, when you segment the virtualization rates, you find a trend that indicates that large enterprises in particular are not gaining all of the advantages that server virtualization has to offer. What is more difficult and remains a challenge, particularly for large enterprises, is virtualizing Tier 1 applications. These are large, mission-critical enterprise applications such as email, customer relationship management (CRM), or enterprise resource planning (ERP). These applications tend to be very large, consume the entire capacity of a current generation server, and require high application uptimes. As shown in Figure 1, the virtualization rates for these applications are far lower than Tier 2 apps. In this eBook, you’ll learn how the NEC enterprise server provides a platform that now gives customers the right platform to virtualize their Tier 1 apps.
Tags : servers, virtualization, customer value, analytics, application owners, system integrators, big data, reliability
     NEC
By: Phunware     Published Date: Aug 11, 2014
Mobile devices are streaming millions of location data points in real-time. These data points are extremely valuable in their own right because the very apps that help generate data can also be used to act on insights and deliver relevant messages. Download these insights and examples to turn mobile data into actions.
Tags : phunware, mobile, physical marketing analytics, location analytics, business intelligence, space management, customer service, crm
     Phunware
By: IBM     Published Date: Aug 05, 2014
IBM® InfoSphere® Master Data Management (MDM) helps organizations gain a comprehensive and accurate 360-degree view of their customers. This 360-degree view, when integrated with a CRM solution such as Salesforce.com, helps organizations improve the effectiveness of their CRM initiatives to help companies: -Increase user productivity -Improve sales and marketing performance to increase win rate and revenue -Mitigate risks associated with poor customer data Download here to learn more!
Tags : ibm, salesforce, mdm, crm, initiatives, data, it management, data management
     IBM
By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on The North Face and how BoldChat was utilised as a solution to their challenge.
Tags : boldchat case study, the north face, live chat, customer support, crm software
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
An Aberdeen Group report on the rising financial impact of customer service.
Tags : liven chat, bold chat, customer service, customer support, crm software, crm solutions, financial impact of customer service
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research case study on the experience on Rice Toyota using Rescue.
Tags : logmein rescue, roi case study, toyoate case study, customer support software, crm software
     LogMeIn
By: Gleanster Research     Published Date: Jul 08, 2014
This Deep Dive will take a closer look at practical strategies and best practices for connecting marketing and sales technologies.
Tags : gleanster, marketing automation, marketing technology, crm, crm technology, crm solutions, lead generation, sales process
     Gleanster Research
By: Gleanster Research     Published Date: Jul 08, 2014
The report includes a comprehensive vendor landscape with vendor rankings based on 4 dimensions – Ease of Deployment, Ease of Use, Features and Functions, & Overall Value. Plus, the vendor rankings are informed by actual user reviews.
Tags : gleanster, customer relationship management, crm, smb, marketing automation, crm platforms, smb marketplace, customer engagement
     Gleanster Research
By: Gleanster Research     Published Date: Jul 07, 2014
This Deep Dive will take a closer look at practical strategies and best practices for connecting marketing and sales technologies.
Tags : gleanster, marketing automation, marketing technology, crm, crm technology, crm solutions, lead generation, sales process
     Gleanster Research
By: Salesforce.com     Published Date: Jul 02, 2014
The most successful community banks are using advanced customer relations management (CRM) and collaboration technology to mitigate risks and maximize opportunities. Are you ready to take the first step towards a more profitable future? Download this white paper to learn how.
Tags : salesforce.com, community banks, customer relations management, crm, collaboration technology, mitigate risks, maximize opportunities, enterprise applications
     Salesforce.com
By: Salesforce.com     Published Date: Jul 02, 2014
Providing a consistent picture of the customer household to every line of business results in more lead conversion, cross-selling opportunities and an outstanding customer experience. In this webinar, Kennebunk Savings Bank shares how it transformed its business by breaking down silos, increasing sales effectiveness and orienting all lines of business around the customer.
Tags : salesforce.com, community banks, customer relations management, crm, collaboration technology, mitigate risks, maximize opportunities, enterprise applications
     Salesforce.com
By: Salesforce.com     Published Date: Jul 02, 2014
Hear directly from First Midwest Bank about their proven success strategies leveraging ExactTarget to better market their bank.
Tags : salesforce.com, community banks, customer relations management, crm, collaboration technology, mitigate risks, maximize opportunities, enterprise applications
     Salesforce.com
By: Salesforce.com     Published Date: Jul 02, 2014
Hear directly from New Hampshire Bank on how it trained 300 users on salesforce.com and watch a live demonstration.
Tags : salesforce.com, community banks, customer relations management, crm, collaboration technology, mitigate risks, maximize opportunities, enterprise applications
     Salesforce.com
By: Marketo     Published Date: Jun 05, 2014
Nobody wants to get blasted. Commercial email marketing has evolved out of the traditional direct-mail mindset, which is all about big campaigns sent to many, on the marketer’s schedule, not the buyer’s. Popular marketing expressions such as batch and blast, hit the database, and e-shot, certainly don’t have positive connotations. The sentiment behind the words is telling. When you batch and blast, you are essentially admitting that your emails are not individually relevant. The days of batch and blast are numbered. Contemporary subscribers expect personal and relevant emails on a non-disruptive schedule. Download the ebook, Conversations, not Campaigns to learn how you can continuously build engagement with your consumers, one by one, over time!
Tags : marketo, marketing automation, crm, marketing automation platform, digital business, change management, lead management
     Marketo
By: Marketo     Published Date: Jun 03, 2014
Lead generation has become an important strategy for modern marketers, as they strive to create demand and get their messages heard by increasingly sophisticated, multi-channel buyers. In today’s complex world, marketers should use lead generation to build brand awareness, nurture prospects and customers, qualify leads, and ultimately generate measurable revenue.
Tags : marketo, marketing automation, lead generation, crm, crm solutions, marketing solutions, lead nurturing, content marketing
     Marketo
By: Marketo     Published Date: Jun 03, 2014
The marketing automation platform (MAP) market is rapidly changing, and businesses that "get it" know that marketing automation is essential to their long-term success. In fact, in the 2014 update to the SiriusView for Marketing Automation Platforms report, SiriusDecisions suggests that marketers who do not use and understand marketing automation are quickly becoming a dying breed. In essence, marketing automation is here!
Tags : marketo, marketing automation, marketing automation vendors, map, marketing automation platform, lead generation, crm solutions, lead nurturing
     Marketo
By: DocuSign     Published Date: May 29, 2014
2014 sales success will be dictated by increasing efficiency and effectiveness of our sales teams. And important to note is how reps are currently spending time. We see that closing, processing and fulfilling orders takes about 50% of the time to get to yes in the first place. Read this whitepaper and explore advances in CRM 2.0 technology to optimize this aspect of selling.
Tags : docusign, cso, sales success, crm technology, esignatures, enterprise applications
     DocuSign
By: SugarCRM     Published Date: May 27, 2014
Learn how Hilco created more consistent, extraordinary customer experiences across 25 business units by using Sugar as a centralized platform. With Sugar in place, the provider of asset appraisal and other financial services for global brands was able to streamline processes and increase sales 20%.
Tags : financial services, hilco, customer experiences, global brands, sugar, streamline, enterprise applications
     SugarCRM
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