crm

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By: Oracle     Published Date: Nov 05, 2013
Sales people spend more time out of the office than in. When they are out of the office, they need information at their fingertips. And in today’s more mobile, more collaborative, and more data-rich business world, the needs of corporate sales forces are radically changing. In particular, sales people have always needed access to information about their customer before a meeting and an easy way to update customer information after a meeting. Now, to work more efficiently from the road, they could benefit from and in many cases need additional help in the form of relationship management assistance, collaboration tools, and contextual and relevant business analytics.
Tags : mobility, mobile, collaboration, crm, customer service, sales, enterprise communication, mobile crm
     Oracle
By: IBM     Published Date: Oct 31, 2013
Improve customer satisfaction, identify trends and make smarter marketing decisions with IBM Social Media Analytics.
Tags : social media, big data, data-driven marketing, marketing analytics, performance analytics, business analytics, metrics, data
     IBM
By: IBM     Published Date: Oct 31, 2013
IBM Business Analytics help managers in different areas of the marketing organization do their jobs more effectively. Watch this video to see how: 1. Demand generation managers can target the most profitable customers with the right offer at the right time. 2.Marketing operations managers can review the results of multiple campaigns from a single marketing performance dashboard. 3. Brand managers can blend data from blogs, forums and social websites with CRM data to see how people really regard the company’s brand. Watch this video to see how IBM helps you make smarter marketing decisions, faster.
Tags : roi, return on investment, marketing analytics, performance analytics, business analytics, metrics, data, driver-based campaign
     IBM
By: IBM     Published Date: Oct 31, 2013
Turn marketing challenges into opportunities with marketing performance analytics
Tags : financial accountability, roi, return on investment, accountability, marketing analytics, performance analytics, business analytics, metrics
     IBM
By: Madison Logic     Published Date: Oct 30, 2013
Learn how the world of B2B marketing has evolved in recent years and why it is important to create a new marketing strategy for customer relationship management in order to keep up.
Tags : b2b, marketing, b2b marketing, marketing strategy, customer relationship management, crm, lead nurturing, display
     Madison Logic
By: Salesforce.com     Published Date: Oct 28, 2013
The way salespeople qualify prospects has changed. According to sales experts, rather than chase prospects away with an endless string of qualifying questions, you need to learn about them, while they learn about you and your company. Read How To: Informally Qualify Prospects Research before a Meeting Interact with Buyers Spot Bad Leads Download this ebook, loaded with practical advice from noted sales leaders, so you can qualify the right prospects and rock your sales goals.
Tags : customer experience strategy, crm, best practices, australia, salesforce, research, business performance
     Salesforce.com
By: Oracle Corp     Published Date: Oct 28, 2013
Start your journey to growing revenue by registering below for this free event on Oracle's CRM WebTV channel.
Tags : oracle, mobile and social selling, sales cloud, sales management, sales analytics
     Oracle Corp
By: Salesforce.com     Published Date: Oct 22, 2013
Register for a Dreamforce Free Keynote and Expo Pass and learn first-hand how to connect with your customers in a whole new way. Hear about the future of cloud computing from thought leaders Get hands on with 1,000+ cloud solutions Network with thousands of innovators from every industry, at the world’s largest tech event
Tags : keynote, expo, dreamforce, force.com, salesforce.com, best practices, future of cloud computing, crm
     Salesforce.com
By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
Tags : logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention
     LogMeIn Rescue
By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
Tags : contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools
     Genesys
By: Genesys     Published Date: Oct 16, 2013
Presumably, service-oriented businesses already have customer relationship management (CRM) and business process management (BPM) systems in place that create workflows and processes. However, traditional systems aren't enough - they often result in blind spots in the completion of work processes. To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to manage these efficiency gaps - to effectively assign work and monitor completion. In other words, you need workload management. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues as well as: • Create a holistic view • Increase flexibility • Reduce cost • And more
Tags : contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications
     Genesys
By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
Tags : contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications
     Genesys
By: Genesys     Published Date: Oct 16, 2013
Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted. In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.
Tags : contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications
     Genesys
By: Salesforce.com     Published Date: Oct 14, 2013
Register for a Dreamforce Free Keynote and Expo Pass and learn first-hand how to connect with your customers in a whole new way. Hear about the future of cloud computing from thought leaders Get hands on with 1,000+ cloud solutions Network with thousands of innovators from every industry, at the world’s largest tech event
Tags : keynote, expo, dreamforce, force.com, salesforce.com, best practices, future of cloud computing, crm
     Salesforce.com
By: CDW     Published Date: Oct 10, 2013
Five key items can help reap solid ROI from launching a mobile application strategy. Organizations are demonstrating their interest in mobile apps with their checkbooks.
Tags : increase revenue, mobile apps, apps, mobility, mobile device, trademonster, productivity with apps, customer relationships management
     CDW
By: Scribe     Published Date: Oct 09, 2013
Today’s customers are empowered with information – if they want to know something, they can look it up in an instant. Having information they need at their fingertips is expected. Having information at the ready – whether your sales or service personnel are in the field or in the office – is no longer a competitive advantage, it’s expected and required. In this whitepaper, you will learn how Scribe’s customer data integration solutions and connectors let you put customer information where it needs to go quickly and easily. Don’t be that business who makes their customers wait for answers!
Tags : scribe, scribe software, data, data integration, business systems integration, applications, integration platforms, cloud
     Scribe
By: Scribe     Published Date: Oct 09, 2013
The State of Customer Data Integration 2013 survey report is based on over 900 responses ranging from independent business and IT leaders to Scribe's data integration channel partners. Overall results reveal that today's businesses are still on the journey to connect their core business systems and deliver customer data to their users across the business. Customer data should be free-flowing across all business touch points to enable companies to run faster, do more, and at lower cost.
Tags : scribe, scribe software, data, data integration, business systems integration, crm, crm systems integration, cloud
     Scribe
By: Oracle     Published Date: Oct 02, 2013
Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results.
Tags : oracle, sales performance, nucleus research, crm, collaboration technologies
     Oracle
By: LevelEleven     Published Date: Sep 25, 2013
Getting Started With Salesforce : What Not to Do
Tags : leveleleven, sales, salesforce, crm, ebook
     LevelEleven
By: Introhive     Published Date: Sep 24, 2013
Whether you are new to sales or have been in the profession for years, download this paper to learn and discover how to become a better sales leader.
Tags : crm, sales, social crm, sales process, social selling, crm strategy
     Introhive
By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
Tags : salesforce, crm, crm solutions, research, best practices, ces, technology, data management
     Salesforce.com
By: Salesforce.com     Published Date: Sep 20, 2013
Small businesses define our economy, accounting for over 50% of all private sector jobs in Australia. And to thrive, they need to turn on fast and sustainable business growth. Download the exclusive eBook to see how they -Grew revenue 44% in just 6 months -Increased web traffic by 500% - Reduced project time by 10% And get insights and advice from three successful entrepreneurs: -TripADeal: Norm Black, Founder -Nu-Steel Homes: Ash Richardson, General Manager -Platinum Direct Finance: Richard Kew, Director
Tags : small business technology, private sector, business solution, crm, salesforce, australia, best practices, sustainability
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2013
Picking up the phone is not only one of the best ways to connect with customers, it’s one of the best prospecting tools you can have in your arsenal. It’s the way to take the lead. and succeed. Product Features: • Best practices to prepare for a call • How to efficiently organize your sales team • Tips on how to make a connection every time • A list of external resources for further study Download now.
Tags : sales metrics, how to forecast sales, sales analysis, sales analytics, crm analytics, salesforce reports, salesforce analytics, sales projections
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2013
The typical strategy for meeting sales targets is to set aggressive individual rep quotas, rely on your top reps to achieve them, and then hope to get enough from the rest of your team to get over the top. Find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling. Download now.
Tags : crm, technology, chart, customer relationship management, solution, strengthen relationships, synchronize business processes, organization
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2013
What can the World's #1 CRM app do for you? Download this ebook now and get a taste of the world's #1 sales, service, and marketing app. Download now.
Tags : crm, customer relationship management, application, technology, sales results, best practices, it management, enterprise applications
     Salesforce.com
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