crm

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By: Salesforce.com     Published Date: Sep 16, 2013
How is it possible that in the same environment and under the same conditions, some reps achieve outstanding results while others struggle just to make their quota? In 5 Steps to Better Sales Performance we reveal the proven methods the best sales managers rely on to close the sales performance gap between average performers and All-Stars. Download now.
Tags : sales performance management, crm, social collaboration, drive sales, best practices, enterprise applications, data center
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2013
Learn how the future of sales performance management is integrated with CRM and social collaboration and how this will help managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results. Download now.
Tags : sales performance management, crm, social collaboration, drive sales, nucleus research, best practices, enterprise applications, data center
     Salesforce.com
By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b
     RightAnswers
By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b
     RightAnswers
By: IBM     Published Date: Aug 21, 2013
Enterprise Marketing Management, or EMM, is a software technology solution for marketing organizations that provides a comprehensive marketing platform for managing customer and prospect interactions throughout the customer lifecycle. Before introducing the IBM® Enterprise Marketing Management suite, here are some recent observations about today’s marketing environment that set the context in which IBM is seeking to meet the needs of marketers. The practice of marketing is challenging these days because of the rise of the “empowered customer.” Today’s customers are well-informed, use other people as their primary information source, interact with companies through multiple channels, touch points and media, and want (but rarely get) a superior customer experience—and have outlets for venting frustration when they don’t get what they want.
Tags : marketing, enterprise marketing management, interactive marketing, marketing channels, emm, ibm, customer relationship management, marketing environment, marketing landscape, customer experience, crm
     IBM
By: IBM     Published Date: Aug 21, 2013
In many enterprises, marketing is a multichannel effort that includes a wide range of touch points. The touch points range from websites and email promotions to traditional print advertising, postal mail, and broadcast, and direct sales by phone and in-person sales teams. But too often, each channel works independently, accountable to its own objectives, unaware of the efforts and results made within other marketing channels. As a result, call centers speak to customers without knowing the offers the customers previously accepted or rejected. In addition, emails launch without reference to online promotions and websites present messages that disregard their visitors’ previous contact history.
Tags : cross channel marketing, customer communications, interactive marketing, multi-channel marketing, sales, multichannel, communications, email marketing, customer relationship management, crm
     IBM
By: IBM     Published Date: Aug 20, 2013
When 83 percent of online consumers participate in social media, it is no surprise that, like bees to honey, marketers are following suit. According to a recent IBM® Unica® survey of marketers, 47 percent of respondents say they currently use social media marketing tactics; in North America, that number jumps to 58 percent. Yet, for all the rush, many marketers are wondering, “where’s the gold?” The IBM Unica survey found that 48 percent of marketers admit that their social media marketing efforts are totally siloed, frustrating their attempts to create richer customer relationships.
Tags : social media, social media analytics, marketing analytics, marketing data, crm, customer relationship management
     IBM
By: IBM     Published Date: Aug 20, 2013
When 83 percent of online consumers participate in social media, it is no surprise that, like bees to honey, marketers are following suit. According to a recent IBM® Unica® survey of marketers, 47 percent of respondents say they currently use social media marketing tactics; in North America, that number jumps to 58 percent. Yet, for all the rush, many marketers are wondering, “where’s the gold?” The IBM Unica survey found that 48 percent of marketers admit that their social media marketing efforts are totally siloed, frustrating their attempts to create richer customer relationships.
Tags : social media, social media analytics, social media marketing, ibm, unica, crm, customer relationship management, top-line marketing strategy, mass-marketing strategy
     IBM
By: Five9     Published Date: Aug 16, 2013
Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes. In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.
Tags : cloud, roi, contact center, crm, solution, technology, premise-based, storage, data center
     Five9
By: Oracle     Published Date: Aug 15, 2013
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
Tags : contact centre, crm, oracle, channels, enterprise applications, data management
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : best practices, customer service, oracle, crm, rightnow, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Steve Romeo, VP of IT and Business Technology Solutions at Breg, a sports medicine company, discusses the benefits of accessing sales information in Outlook or on an iPad with Oracle Sales and Marketing Cloud Service.
Tags : oracle sales cloud, oracle, cloud, sales, sfa, crm, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Oracle Sales Cloud is Smarter SFA that helps Managers know more. Hit your target with no surprises. Act on opportunities and threats faster. Manage more effectively anywhere, using any device.
Tags : oracle sales cloud, oracle, cloud, sales, sfa, crm, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Oracle RightNow Cloud Service helps companies deliver great customer service across channels. Watch this video to learn how Telecom New Zealand is using Oracle RightNow to offer consistent information across the web, social sites, and the call center reducing cost and customer waiting time.
Tags : customer experiences, customer service, oracle, rightnow cloud, cloud, crm, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
With Oracle CRM predictive analytics, identify your best cross-sell and up-sell opportunities so you can focus on higher probability deals.
Tags : oracle, crm, opportunity landscape, predictive analytics, sales, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
With Oracle CRM you can get best practice guidance on your deals to improve your win rate.
Tags : sales coach, sales, coach, crm, oracle, best practice, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
With Oracle CRM you can author contracts self-service to get deals done faster.
Tags : integrated sales contracts, sales, contracts, oracle, crm, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
With Oracle CRM you can quickly and easily create custom reports and dashboards for more insightful selling.
Tags : customizable dashboards, crm, oracle, custom reports, dashboards, sales, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
With Oracle CRM data is validated at point-of-entry so you can focus on selling.
Tags : oracle, contact, data quality, crm, data, selling, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
With Oracle CRM you can follow up on opportunities within Outlook without losing sales interactions.
Tags : oracle, native outlook client, outlook, client, crm, sales, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
With Oracle CRM you can sell on the road with ease.
Tags : oracle, native outlook client, outlook, client, crm, sales, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
With Oracle CRM you can customize the system without waiting on IT.
Tags : oracle, crm, customizations, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
With Oracle CRM you can intelligently allocate sales territories to maximize revenue.
Tags : territory management, oracle, crm, sales, revenue, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Oracle Fusion Tap, a native iPad application, allows access to CRM data anytime and anywhere. Learn how Fusion Tap enables collaboration with colleagues and customers, usage of mapping and social networking applications, and more, all from your iPad.
Tags : oracle tap, oracle, crm, oracle fusion, ipad, crm, enterprise applications
     Oracle
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