crm

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By: IBM     Published Date: Jan 18, 2013
This report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes.
Tags : analytics, social media, best practices, crm, marketing
     IBM
By: Ifbyphone, Inc.     Published Date: Jan 16, 2013
Download this white paper to learn how to track inbound phone leads back to specific ads, web pages, and SEO and PPC terms. See exactly which ads are working and which should be stopped. Get credit for every lead and dollar your campaigns generate.
Tags : call tracking, lead tracking, phone leads tracking, ad tracking, marketing roi, lead attribution, lead generation, inbound phone leads, inbound sales calls, marketing automation, campaign tracking, ivr, lead conversion, lead scoring, crm integration, lead reporting, lower cpl, cost per lead
     Ifbyphone, Inc.
By: Oracle     Published Date: Jan 07, 2013
Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility.
Tags : oracle, crm, customer video, the new standard
     Oracle
By: Oracle     Published Date: Dec 18, 2012
Choosing the right marketing or branding agency for your company is a complicated task. Your agency will have your brand in its hands—tinkering with it, stretching it, and molding it.
Tags : oracle, crm, social media, poseurs
     Oracle
By: Oracle     Published Date: Dec 18, 2012
It seems as if everyone is talking about the critical nature of measuring the effectiveness and return-on-investment of social media.
Tags : oracle, crm, social strategies, branding, optimize social strategies
     Oracle
By: Oracle     Published Date: Dec 18, 2012
Social commerce represents a powerful opportunity to engage your new and existing customers.
Tags : crm, oracle, marketing, social catalog, customers, realationship marketing
     Oracle
By: Oracle     Published Date: Dec 18, 2012
The growth in social media has overwhelmed many marketers. Things are moving so fast that many brand managers stay busy keeping tabs on the latest developments and trends, with little time to look at the mix of social media being put into the market.
Tags : oracle, crm, social media, customer marketing
     Oracle
By: Oracle     Published Date: Dec 18, 2012
This white paper draws from a recent Facebook survey to investigate the demographics of Facebook fans; how fans are acquired, discover pages, and engage; and best practices on how brands can optimize social strategies.
Tags : oracle, crm, branding, social strategies
     Oracle
By: Gleanster Research     Published Date: Dec 11, 2012
Have you ever wondered if your organization is getting the most out of CRM? This 30 page analyst report from Gleanster Research explores best practices for augmenting CRM to optimize sales success.
Tags : 
     Gleanster Research
By: Oracle     Published Date: Dec 07, 2012
Oracle Fusion Free Live Webinar
Tags : oracle, crm, free webinar, cloud service, oracle fusion
     Oracle
By: Oracle     Published Date: Dec 03, 2012
Keeping Your Customers: The Business Value of Customer Experience
Tags : oracle, crm, customers, customers experience, business value, free webinar, youtube
     Oracle
By: Oracle     Published Date: Dec 03, 2012
The Business Value of Customer Experience: Attracting New Customers
Tags : oracle, crm, customers, business value, customer lifecycle, youtube, free webinar
     Oracle
By: Oracle     Published Date: Dec 03, 2012
Differentiate Your Company by Delivering Great Customer Experiences
Tags : oracle, crm, youtube, free webinar, customer experience
     Oracle
By: Oracle     Published Date: Dec 03, 2012
How to Handle the New Customer Revolution
Tags : oracle, crm, free webinar, youtube, new customer revolution
     Oracle
By: CodeBaby     Published Date: Nov 27, 2012
Healthcare organizations are integrating intelligent virtual assistants to enhance online experience and reduce costs. This guide overviews the capabilities and benefits of using virtual assistants to engage, optimize, and complement existing service channels.
Tags : online self-service, customer experience, customer service, intelligent virtual assistants, conversion optimization, tech support, crm, web self-service, contact center management, virtual agent, knowledgebase, ecommerce, mcommerce, live chat, website optimization, multi-channel branding
     CodeBaby
By: Gleanster Research     Published Date: Nov 08, 2012
This comprehensive 30pg benchmark report explores how companies are implementing and augmenting CRM/SFA platforms with lead management and sales automation capabilities to maximize the value of CRM investments.
Tags : crm, customer relationship management, sfa, salesforce automation, sales, operations, salesforce, sfa, sales optimization, sales manager, sales director, sales research, sales process, sales effectiveness
     Gleanster Research
By: IBM     Published Date: Oct 24, 2012
Building long-term and profitable relationships has long been the goal for financial services companies new channels and growing complexity have made it more challenging than ever. Read on to learn about changing customer relationships and strategies
Tags : ibm, customer relationships, crm, customer relationship management, social media, financial services, data
     IBM
By: Epsilon     Published Date: Oct 19, 2012
With more competition, strong customer scrutiny, and a growing number of marketing channels to leverage, retailers are going toward Real-time Messaging to boost their Customer Experience Marketing to remain relevant and keep customers engaged.
Tags : epsilon, marketing, crm, customer experience marketing, customer experience
     Epsilon
By: Merkle     Published Date: Oct 19, 2012
An integrated customer communication strategy places customer needs, behaviors and value at the center of all interactions and will result in increased revenue, profit and shareholder value.
Tags : data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions, target segmented customers, marketing measurement, marketing strategy, competitive advantage, business strategy, customer value, kpi, optimization, integrated marketing strategies, integrated
     Merkle
By: Merkle     Published Date: Oct 19, 2012
An effective marketing investment strategy will help you take inventory of your current measurement framework and develop a more accurate, reliable and consistent strategy for assessing and improving the performance of your marketing spend.
Tags : marketing accountability, roi, data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions, target segmented customers, marketing measurement, marketing strategy, competitive advantage, business strategy, customer value, optimization, integrated marketing strategies, integrated, customer experience
     Merkle
By: Merkle     Published Date: Oct 19, 2012
As media and channels proliferate with the upsurge in digital touchpoints, we have access to massive volumes of customer data. This leads to the personalization of customer interactions that drive customer strategy as a business strategy.
Tags : brand experience, customer experience, customer insights, communication management, marketing accountability, roi, data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions, target segmented customers, measurement, marketing strategy, competitive advantage, business strategy, customer value
     Merkle
By: Oracle Corp     Published Date: Oct 02, 2012
Why the Secret to Loyalty is Customer Experience
Tags : free webinar, customer, oracle, loyalty, crm, customer care
     Oracle Corp
By: Oracle Corp     Published Date: Oct 02, 2012
Fusion CRM Demo
Tags : oracle, fusion, crm, management, performance, resources, customer care
     Oracle Corp
By: Oracle Corp     Published Date: Oct 02, 2012
Customer Experiences that Engage and Convert : An Oracle Whitepaper
Tags : oracle, experiences, mobile, convert, multichannel, integration, crm, customer care
     Oracle Corp
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