crm

Results 926 - 940 of 940Sort Results By: Published Date | Title | Company Name
By: Microsoft Dynamics     Published Date: Apr 13, 2007
Read how demand planning software packages can help manufacturers to establish baseline sales forecasts, incorporating multiple inputs; perform sophisticated analysis that improves their use of human and capital resources; and better understand their markets and customers.
Tags : microsoft dynamics, microsoft, microsoft white papers, microsoft, dynamics, it management, enterprise applications
     Microsoft Dynamics
By: Business Assyst     Published Date: Mar 26, 2007
Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.
Tags : crm, customer relationship management, customer experience management, loyalty, retention, business metrics, affinity, business assyst
     Business Assyst
By: Business Assyst     Published Date: Mar 26, 2007
The last ten years has been devoted to developing ways of gaining knowledge of and understanding customers, the next ten years will be devoted to developing ways of using the information. Those that do this effectively will win and those that don't bother will surely fail.
Tags : business analytics, business metrics, customer relationship management, crm, loyalty, affinity, retention, business assyst
     Business Assyst
By: Business Assyst     Published Date: Mar 26, 2007
Have loyalty cards reached the stage in their development when they are likely to be merged with other marketing and retailing systems, or will they simply fade away and join their precursors, the green shield stamps, in some far flung promotional graveyard?
Tags : customer experience management, customer interaction service, customer relationship management, crm, customer satisfaction, loyalty, affinity, business assyst
     Business Assyst
By: Business Assyst     Published Date: Mar 26, 2007
Who said, "Money Can’t Buy You Love"? A useful metaphor, though, to help understand the true concept behind customer loyalty. Loyalty programs are about developing sustainable, mutually beneficial relationships. Price incentives can generate a short-term sales uplift but will not engender long-term loyalty.
Tags : customer experience management, customer interaction service, customer relationship management, crm, customer satisfaction, loyalty, affinity, business assyst
     Business Assyst
By: NetSuite     Published Date: Mar 09, 2007
This exclusive Yankee Group White Paper reveals and examines how mid-size businesses can now build a real-time enterprises and leverage real-time information. Learn how to reduce scattered information and silo databases that prevent your enterprise from achieving operational excellence.
Tags : crm, netsuite, erp, real time enterprise, mid-size businesses, silo database, customer relationship management, enterprise resource planning, netsuite, it management, enterprise applications
     NetSuite
By: BusinessObjects     Published Date: Mar 05, 2007
On-Demand CRM provides faster implementation, lower costs, and more rapid ROI when compared to On-Premise.  Make sure you're making the right decisions for your CRM.
Tags : customer reelationship management, customer service, sales & marketing software, sales automation, return on investment, sales tools, crm, businessobjects, business objects
     BusinessObjects
By: Infor     Published Date: Feb 27, 2007
There are seven keys to becoming a world-class manufacturer that distill the broad concepts above into specific actions that can be addressed and accomplished in your company. Download this white paper to learn more.
Tags : productivity, customer satisfaction, enterprise resource planning, business process management, supply chain management, bpm, scm, erp, crm, customer relationship management, manufacturing, infor
     Infor
By: Surado Solutions, Inc.     Published Date: Jan 29, 2007
The purpose of this whitepaper is to educate small business owners on what, why and how CRM can retain existing customers and help their business grow.
Tags : enterprise applications, customer relationship management, customer service, crm, crm software, surado
     Surado Solutions, Inc.
By: Live Person     Published Date: Jan 22, 2007
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
Tags : email marketing, liveperson, live chat, chat, customer loyalty, live person, customer support, service management, collaboration, customer experience management, customer relationship management, crm, tech support
     Live Person
By: Informatica     Published Date: Jan 16, 2007
The purpose of this white paper is to outline the importance of data quality with reference to single view of customer. In any organization SVC is the foundation of successful customer relationship management (CRM).
Tags : crm, data quality, data integrity, customer relationship
     Informatica
By: IBM     Published Date: Dec 12, 2006
The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.
Tags : business process automation, data integration, data quality, information management, customer service, data management, enterprise software, contact management, marketing automation, crm, customer relationship management, ibm
     IBM
By: Online Insight     Published Date: Dec 12, 2006
This white paper describes Online Insight's vision for the next generation in sales and marketing, driven not by guesstimates about a customer based on ancient demographics and historical purchases, but by up-to-the second needs and preferences measured real-time in a first-hand "collaborative customer conversation."
Tags : marketing, crm, customer relationship management, customer support, customer service, customer interaction, customer experience, csr, online insight, enterprise applications
     Online Insight
By: NetSuite     Published Date: Nov 18, 2006
This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments.
Tags : crm, customer relationship management, smb, small business networks, customer service, customer satisfaction, customer interaction service, netsuite, enterprise applications
     NetSuite
By: Customer Chemistry     Published Date: Nov 14, 2006
As part of the ongoing effort to differentiate products and services, best-in-breed organizations are now using a tool called Customer Lifetime Value (CLV). CLV is “a marketing metric that projects the value of a customer over the entire history of that customer's relationship with a company.”
Tags : marketing, customer lifetime, customer research, customer intelligence, customer relationship management, crm, customer value, customer chemistry
     Customer Chemistry
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