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By: Adaptive Planning     Published Date: May 20, 2011
Learn how you can significantly extend the capabilities of your existing Salesforce.com, NetSuite, or other CRM application with an affordable, easy-to-use, and quick-to-deploy solution that automates sales forecasting, improves pipeline visibility, and enables what-if scenario planning.
Tags : adaptive planning, salesforce.com, netsuite, crm application, sales forecasting, pipeline, revenue predictability, crm data augmentation, rob hull, greg schneider, sales analysis
     Adaptive Planning
By: Brightcove     Published Date: Feb 18, 2016
Video used to be a nice-to-have asset, but today it is a fundamental part of any successful marketing strategy. Yet, some companies still seem reluctant to invest in a video strategy because their leadership may not fully grasp the benefits of video.
Tags : video marketing, revenue marketing, demand generation, lead generation, video, martech, marketing technology, digital marketing, seo, social media marketing, marketing strategy, nurture email
     Brightcove
By: Workday     Published Date: Mar 02, 2018
Higher education is changing. Learn the strategies colleges are deploying to deal with shifting expectations and economic models.
Tags : change, higher education, economic models
     Workday
By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
Tags : salesforce, crm, crm solutions, research, best practices, ces, technology, data management
     Salesforce.com
By: Salesforce.com     Published Date: Oct 28, 2013
Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected. Discover: The secrets to lining up your customer service with your brand. The best way to train employees. How to make employees feel good about giving great service. The significance of monitoring customer interactions. Which customer metrics you should pay attention to. The cheapest way to earn new customers. Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!
Tags : customer service, best practices, 6 secrets, managing expectations, employee training, metrics, customer interactions
     Salesforce.com
By: Salesforce.com     Published Date: Oct 28, 2013
The ability to deliver exceptional customer experiences is proving to be a business differentiator – in fact, organizations that have a more mature customer experience strategy report between 10-20% greater impact on revenue generation outcomes than less mature businesses. This white paper reveals how your organization can better respond to changing consumer behaviors, needs, and expectations regarding customer experience and touch points.
Tags : custom service, contact center, supporting technology, customer service trends, best practices
     Salesforce.com
By: Cisco Systems     Published Date: Jun 27, 2013
If you’re looking to the cloud to flexibly deploy collaboration applications and experience predictable costs and services, it is important to take several things into consideration. Cisco can help you choose the best cloud solution for your business needs. This practical guide can help you create the ideal RFP for your company.
Tags : cloud flexibility, technology, collaboration, application, cloud solution, rfp, request for proposal, storage, data center
     Cisco Systems
By: NetApp     Published Date: Sep 24, 2013
"The performance, availability, and data protection associated with tier-1 applications were easy to meet when one application mapped to one server and a dedicated storage system. But to carry these features into a virtual world with pooled, shared storage systems and unpredictable workloads creates new demands. In order to reach an agile state in your business, access this white paper now to gain insight into innovative solutions catered to these new challenging demands."
Tags : performance, availability, data protection, storage systems, virtualization, innovative solutions, technology, netapp, storage, data management, data center
     NetApp
By: ServiceNow     Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
Tags : servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud, it operations and governance, virtual resources, service catalog, automate everything, it services, put it on the cloud
     ServiceNow
By: NetApp     Published Date: Sep 21, 2017
This brief explains SolidFire's solution to the modern data center's struggle that exists between applications and storage, and how it offers a distinct scale-up storage application that intelligently dictates system performance in real time.
Tags : netapp, database performance, flash storage, data management, cost challenges, solidfire
     NetApp
By: SAP     Published Date: Apr 24, 2015
Read this white paper to learn more about omni-channel retail and consumer expectations.
Tags : omni-channel commerce, customer desires, consumer expectations, online shopping, retail
     SAP
By: SAP     Published Date: Apr 24, 2015
Read this white paper to learn how to create a positive customer experience and use omni-channel commerce.
Tags : omni-channel commerce, customer desires, consumer expectations, online shopping, retail
     SAP
By: SAP     Published Date: Apr 24, 2015
Download this white paper to learn how a customer-centric supply chain requires not only new processes and technologies, but also a cultural shift in how retailers run their organizations and collaborate with their trading partners.
Tags : omni-channel commerce, customer desires, consumer expectations, online shopping, retail
     SAP
By: Dell EMC     Published Date: May 15, 2015
This SQL Database focused case study is based on Connections Education, an online US-based education leader. Learn how this online education leader chooses EMC XtremIO to manage unpredictably fast growth.
Tags : emc, storage all-flash, array, architectures, workload, data center, scale, storage, hybrid, xtremio, scalable, development, roi, data management
     Dell EMC
By: Dell EMC     Published Date: Aug 04, 2015
See why Connections Educations, an online education leader, selected EMC XtremIO to manage its unpredictably fast growth.
Tags : growth, management, virtual, experience, data
     Dell EMC
By: SAP SME     Published Date: Nov 02, 2017
Ha llegado el momento de utilizar el internet de las cosas (IoT) de modo inteligente para impulsar la eficiencia y la efectividad en la prestación de servicios. Piense en semáforos conectados y datos recolectados de sensores para medir cosas tales como niveles de acústica, calidad del aire, temperatura y presión. Las agencias de gobierno y los socios de prestación de servicios pueden utilizar IoT para tomar mejores decisiones más rápido y satisfacer las necesidades públicas con mayor efectividad.
Tags : 
     SAP SME
By: SAP SME     Published Date: Nov 02, 2017
Las expectativas del consumidor estan cambiando y los modelos de negocio tambien deberían hacerlo. En la era del consumidor digital, IDC asegura que solo aquellas empresas que puedan interactuar con cada consumidor individualmente –para construir relaciones a largo plazo que sean personales y auténticas– sobrevivirán y prosperarán.
Tags : 
     SAP SME
By: Mitel     Published Date: Jun 27, 2016
Join Mitel and industry experts on this webcast and learn how Mitel is helping SMBs deliver a seamless experience for their mobile customers through cloud. Topics to be covered in this event: • Why today’s technology fails to deliver the experience you want for your customers • What you should expect and receive from your cloud communication provider now and in the future • The impact of the mobile consumer on small and medium business customer engagement strategies • How consumer expectations have changed the workforce Moderator: Elliot Markowitz, Director, Content Marketing Services, Madison Logic
Tags : cloud, telephony, mobile consumer, customization, smbs, seamless experience, enterprise applications
     Mitel
By: Mitel     Published Date: Dec 19, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
Tags : customer experience, sms, email, web chat, social media, mobile, networking
     Mitel
By: Mitel     Published Date: Mar 30, 2017
Step behind the scenes in this exclusive one on one interview as Daryl Reva, Mitel VP Cloud Marketing discusses mobility, contact center and cloud with Ray Chan, Director of Information Technology for the San Diego Padres. Hear how changing customer expectations, employee mobility and the rigors of hosting the 87th annual MLB All-Star Game inspired a major technology overhaul, including: A move to the Cloud Technology integrations in the contact center UCC and team collaboration applications
Tags : cloud, technology integration, marketing, mobility, productivity, networking
     Mitel
By: Mitel     Published Date: Apr 25, 2018
This is a time of rapid and dramatic progress in the cloud communications landscape. New technological innovations help companies incorporate location-independent systems, allowing workers to collaborate and communicate wherever they may be. And all signs indicate this is only the beginning, with the industry poised for unprecedented growth. In fact, as enterprise software moves to the cloud, the traditional unified communications space is having its own dramatic shift. The consumer experiences from Snapchat to Instagram to Facebook among other consumer technologies—are changing the expectations for communications. New models for collaboration and engagement, supported by big data and the cloud, provide a whole new world of opportunities.
Tags : evolution, consumer, demands, cloud, communications
     Mitel
By: SilkRoad Technology     Published Date: Feb 24, 2016
It’s a new day for corporate training and those who manage learning functions. Today, traditional training programs aren’t enough to meet growing demands for better company performance, consistent compliance, changing employee expectations, and cost control.
Tags : silkroad, human resources, learning, development
     SilkRoad Technology
By: Akamai Technologies     Published Date: Jun 27, 2017
Read this white paper to learn how the rapid rise of remote and third-party users has created increased complexities for IT around network security and user expectations.
Tags : 
     Akamai Technologies
By: Anaplan     Published Date: Jun 03, 2016
In today’s increasingly unpredictable business environment, companies that cultivate technology-powered collaboration between Supply Chain and Finance achieve better growth and competitive advantage.
Tags : 
     Anaplan
By: WCN     Published Date: May 03, 2016
Today’s emerging talent is accustomed to a 24/7 connected world. Technology for recruiting college and graduate students has to match that expectation if companies are going to successfully land qualified applicants in an increasingly competitive race for emerging talent.
Tags : emerging talent, campus recruiting, hiring, human resources, technology, qualified applicants, wcn
     WCN
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