cta

Results 276 - 300 of 1221Sort Results By: Published Date | Title | Company Name
By: Business Assyst     Published Date: Mar 26, 2007
Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.
Tags : crm, customer relationship management, customer experience management, loyalty, retention, business metrics, affinity, business assyst
     Business Assyst
By: SAP SME     Published Date: Jul 31, 2015
Los consumidores de hoy están digitalmente conectados y socialmente en red. Es hora de darles lo que quieren: conexiones personales, experiencias sin fisuras y ofertas en tiempo real de las marcas en las que confían.
Tags : marketing, compromiso con el cliente, recorrido del cliente, experiencia del cliente, marketing colaborativo, experiencia personalizada, omnicanal, comercio omnicanal, customer experience
     SAP SME
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
Mobile is undoubtedly changing both our personal and professional lives. Customer service organizations should decide on a strategy to bridge the gap between mobile behavior and customer service. This requires a strategic review of value drivers, combined with a tactical search for relevant use cases. Don’t fall in the “we need an app for everything” trap — some users need big screens, some users don’t. Some need a rich experience, others just need basic functions. Your strategy must take all of these dynamics into consideration.
Tags : data search, mobile devices, customer service, organization optimization, employee expectations, opportunities, global oracle data centers, data center traffic, customer interaction
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Dassault Systèmes     Published Date: May 09, 2018
Technology is transforming mobility and vehicle ownership. To be a game-changer in the transportation and mobility market, organizations must anticipate customer expectations and deliver compelling experiences. • Help my customers experience the future: Digitization, VR and interactive experiences show consumers benefits before they are on the road. • Give my customers enhanced levels of customization: Vehicle personalization transforms a product purchase to a multi-dimensional experience. • Streamline my product development processes: Innovation increases product diversity while reducing development time and costs. • Keep me up to speed with new mobility solutions: Organizations must be open to change in imagining how to go from point A to B. • Prepare me for the shift to Mobility as a Service: MaaS is already affecting transportation and pressuring margins for conventional car manufacturers. I invite you to download your targeted industry analysis and uncover the expectations to tak
Tags : 
     Dassault Systèmes
By: Fiserv     Published Date: Mar 02, 2018
Corporate governance. Capital Requirements. Information Security. Identifying and measuring potential risks help you connect the dots to create a sound ERM program for your organization. In today’s environment of security regulations and requirements, organizations must take a comprehensive approach to ERM to identify and mitigate potential threats. Risk is cumulative, and unidentified weaknesses can quickly spiral out of control, resulting in costly solutions that can lead to reputational damage. The first step in designing a sound ERM program is to understand which components are needed and how to implement them. Ten Steps to Enterprise Risk Management: A Comprehensive Approach Reveals the Big Picture, provides a straight-forward approach to creating a reliable, yet flexible program to address existing threats with the ability to adapt to emerging ones. In the end risk management is everybody’s job – do you have a plan in place to help your employees manage unpredictable threats and
Tags : corporate governance, capital requirements, information security, erm program, enterprise risk management
     Fiserv
By: ServiceSource     Published Date: Sep 15, 2015
Today, every B2B company is feeling the heat. Investors and shareholders expect high growth and anything less is not good enough for Wall Street. While a new company can drive growth from new customer acquisition, maximizing customer lifetime value is the secret to sustainable and predictable growth.
Tags : 
     ServiceSource
By: SAP     Published Date: Apr 24, 2015
Read this white paper to learn how to create a positive customer experience and use omni-channel commerce.
Tags : omni-channel commerce, customer desires, consumer expectations, online shopping, retail
     SAP
By: Google Apigee     Published Date: Feb 15, 2019
This is the age of API-driven businesses and enterprises need to create great developer experiences to build an ecosystem for their APIs. Many enterprises now view developers as one of the most essential actors in their value chains—the people who translate digital assets into digital experiences that move the business needle. Google Cloud’s new eBook, Creating World-Class Developer Experiences, takes a deeper look at creating world-class developer experiences. Learn about best practices for engaging developers and how to launch a developer portal that speeds adoption or your API products.. Explore how to delight developers and grow API programs with field-tested best practices, real-world use cases and a checklist to help your team get started. What's Inside? ? Field-tested best practices to delight developers and grow API programs ? Real-world use case: AccuWeather ? Developer experience checklist CTA: Download eBook
Tags : 
     Google Apigee
By: CradlePoint     Published Date: May 17, 2016
With its skilled nursing facilities located in remote areas of a state known for its unpredictable and sometimes violent weather, Texas-based Creative Solutions in Healthcare (CSNH) was suffering more than its share of network interruptions. According to CIO & CISO Shawn Wiora, the company was losing network connectivity multiple times each week. This downtime not only disrupted business continuity, but was bad for morale among both the company’s IT workers and its care-delivery staff. Creative Solutions in Healthcare wanted a network connectivity solution capable of delivering highly secure, uninterrupted, and centrally managed service.
Tags : 
     CradlePoint
By: Anaplan     Published Date: Sep 07, 2018
Les entreprises modernes sont soumises à une pression permanente pour planifier, surveiller et faire face aux fluctuations du marché. En connectant votre supply chain à tous les niveaux de votre entreprise et à votre réseau d’approvisionnement au sens large, vous disposerez d’une plus grande visibilité, de marges accrues et de coûts en baisse. Téléchargez notre livre blanc pour découvrir comment les entreprises optimisent la maturité et l’agilité de leur chaîne d’approvisionnement en trois étapes.
Tags : 
     Anaplan
By: Interactive Intelligence     Published Date: Sep 11, 2013
Cloud communications provide myriad benefits for organizations, including speed of deployment, the ability to future-proof infrastructure and applications, business continuity, predictable monthly payments, and many more. Most organizations turn to the cloud in order to cost-effectively access enhanced capabilities while eliminating the complexity of deploying and managing premises-based solutions. Cloud-based contact center solutions offer additional benefits, notably the ease of adding or removing agents as needed based on fluctuating or seasonal traffic, ease of deploying remote or at-home agents, and ease of adding multi-channel services.
Tags : interactive intelligence, contact centers, organizations, deployment, cloud, solutions, seasonal traffic, infrastructure
     Interactive Intelligence
By: CA Technologies     Published Date: Jun 04, 2015
Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes.
Tags : 
     CA Technologies
By: CA Technologies     Published Date: Jun 03, 2015
"Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes."
Tags : 
     CA Technologies
By: DocuSign     Published Date: May 29, 2014
2014 sales success will be dictated by increasing efficiency and effectiveness of our sales teams. And important to note is how reps are currently spending time. We see that closing, processing and fulfilling orders takes about 50% of the time to get to yes in the first place. Read this whitepaper and explore advances in CRM 2.0 technology to optimize this aspect of selling.
Tags : docusign, cso, sales success, crm technology, esignatures, enterprise applications
     DocuSign
By: IBM     Published Date: Oct 06, 2016
Driving competitive advantage with real-time applications, enabled by SAP HANA on IBM Power Systems
Tags : cloud computing, data management, storage solution, power systems, sap
     IBM
By: Zendesk     Published Date: Dec 10, 2018
En el mercado global de software de atención al cliente, Zendesk nuevamente se destaca como líder en el Cuadrante mágico de CRM para centros de interacción con los clientes de Gartner 2018. Cada año, la firma Gartner lleva a cabo un análisis exhaustivo de los proveedores de servicio de atención al cliente y las aplicaciones de soporte. Creemos que el informe Cuadrante mágico de CRM para centros de interacción con los clientes de Gartner proporciona información valiosa para los líderes empresariales interesados en soluciones tecnológicas diseñadas para interactuar con sus clientes. Una vez más, Zendesk se destaca en el cuadrante de líderes del informe de 2018, algo que, para nosotros, refleja el éxito de nuestros 125.000 clientes, como Airbnb, Tesco y la Universidad de Tennessee. Solo el último año hemos conquistado varios avances importantes, como el lanzamiento de funciones de autoservicio impulsadas por tecnología de IA, hecho que nos ha permitido proyectar ingresos de más de $500 mi
Tags : 
     Zendesk
By: Infor     Published Date: Mar 07, 2017
El objetivo de las operaciones de un almacén es dar una respuesta perfecta los pedidos: entregar exactamente lo que un cliente pide, a tiempo y con una eficiencia óptima. El módulo de almacenes de una solución de planificación de recursos empresariales (ERP – Enterprise Resources Management) puede ayudar a los almacenes más pequeños. Pero los módulos de gestión de almacenes de los ERP tienen limitaciones y, en el caso de empresas con operaciones más complejas, puede ser más inteligente optar por las capacidades adicionales de un sistema de gestión de almacenes avanzado (WMS, Warehouse Management System).
Tags : 
     Infor
By: SAP     Published Date: Apr 24, 2015
Read this white paper to learn more about omni-channel retail and consumer expectations.
Tags : omni-channel commerce, customer desires, consumer expectations, online shopping, retail
     SAP
By: Dell EMC     Published Date: Aug 03, 2015
Manage its unpredictably fast growth.
Tags : growth, management, virtual, experience, data
     Dell EMC
By: Dell EMC     Published Date: Aug 04, 2015
See why Connections Educations, an online education leader, selected EMC XtremIO to manage its unpredictably fast growth.
Tags : growth, management, virtual, experience, data
     Dell EMC
By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
Tags : ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience
     IBM
By: Message Systems     Published Date: Apr 29, 2013
The CRM has been a spectacularly successful technology application, especially in providing large organizations with a detailed.
Tags : message systems, customer engagement, mobile, crm, crm, crm implementations, crm-based customer insight, cloud computing, sms, mms, social messaging, smartphones
     Message Systems
By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
Tags : salesforce, crm, crm solutions, research, best practices, ces, technology, data management
     Salesforce.com
By: Oracle     Published Date: Nov 14, 2013
We have entered the age of the customer where they have more choices, higher expectations, and more influence. Historically, the B2B selling process has been very fragmented with the use of highly customized and siloed applications, leading to broken channels of communication. CEB, a leading member-based advisory company, published “The Challenger Sale” in 2011 showing that that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. With an abundance of information available on the Web and via social networks, B2B buyers today can leverage multiple sources to find out more about your products or services.
Tags : crm, customer engagement, b2b, best practices, buying process, communication channels, customers, sales, profitability
     Oracle
Start   Previous    5 6 7 8 9 10 11 12 13 14 15 16 17 18 19    Next    End
Search White Papers      

Add White Papers

Get your white papers featured in the insideHPC White Paper Library contact: Kevin@insideHPC.com