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By: FMT Consultants     Published Date: Feb 08, 2011
With this latest release, Microsoft Dynamics CRM 2011 has positioned itself as the market leader in Customer Relationship Management software. Dynamics CRM 2011 delivers a familiar user experience, intuitive business intellig
Tags : microsoft dynamics crm 2011, sales force automation, customer service, marketing, xrm, fmt consultants
     FMT Consultants
By: VeriSign     Published Date: Feb 10, 2011
What smart companies are doing to build trust and use it to create competitive advantage online.
Tags : verisign, trust online, website, loyalty, ev ssl, certificate management, secure sockets layer, certificate authority, identity and authentication
     VeriSign
By: VeriSign     Published Date: Feb 10, 2011
This paper reveals the latest advances in SSL technology and how these advances ensure your customers have confidence in the security of your site, as well as protecting them from threats such as phishing, data manipulation and other site scams.
Tags : verisign, ssl, security, phishing, data manipulation, threats, protection, secure sockets layer
     VeriSign
By: VeriSign     Published Date: Feb 10, 2011
What companies can do to maximize online sales by increasing customer trust and confidence. This report looks into the need for trust in ecommerce and the ways in which companies are building it (and, in some cases, undermining it).
Tags : verisign, online sales, customer trust, ecommerce, increase conversion, ssl, secure sockets layer
     VeriSign
By: Cisco Webex     Published Date: Feb 16, 2011
Ready to get started? Tell us about yourself and we'll contact you right away.
Tags : cisco webex, webex meeting center, free trial, sales cycle, customer interaction, video, imenterprise im solution, meeting online, integrated audio conferencing
     Cisco Webex
By: Ameriteck Web Services     Published Date: Feb 18, 2011
You want a firm that can understand your business rules and your customer demands and implement it the right way. You want a firm that has an experience and proven track records into the e-Business industry. AWS has it all!
Tags : website design, ecommerce websites, ecommerce solution, free quote for website design, website design quote, custom website design, business website design, retail ecommerce solution, small business website design
     Ameriteck Web Services
By: ISOdx Solutions     Published Date: Feb 24, 2011
Customer support performance has declined in tandem with increase of technology complexity. Incidents are harder to solve, customer downtime has escalated ??customer success is impacted and the bottom line is stressed. Suppor
Tags : automated diagnostics
     ISOdx Solutions
By: HP and Intel® Xeon® processors     Published Date: May 10, 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to customers and satisfying their ever-changing demands.
Tags : foundation, virtualization, virtual, infrastructure, foundation, core storage, storage
     HP and Intel® Xeon® processors
By: Pentaho     Published Date: Jan 16, 2015
If you’re considering a big data project, this whitepaper provides an overview of current common use cases for big data, from entry-level to more complex. You’ll get an in-depth look at some of the most common, including data warehouse optimization, streamlined data refinery, monetizing your data, and getting a 360 degree view of your customer. For each, you’ll discover why companies are investing in them, what the projects look like, and key project considerations, including tools and platforms.
Tags : big data, nosql, hadoop, data integration, data delivery, data management, data center
     Pentaho
By: Right First Time Contact Centre     Published Date: Mar 12, 2011
Examines how call recording-based quality monitoring can be improved with the addition of IVR Surveys
Tags : ivr surveys, fcr, first contact resolution, customer research, contact center, contact centre
     Right First Time Contact Centre
By: MicroStrategy     Published Date: Aug 21, 2019
Ready or not, the future is here. For enterprise organizations, it must be a data-driven one. Whoever can use technology to transform the customer experience, and be the first to discover and deliver on new business models, will be the disruptor. Those who can’t, the disrupted in this period known as the “era of Digital Darwinism.” The future belongs to the Intelligent Enterprise which anticipates constantly evolving regulatory, technological, market, and competitive challenges and turns them into opportunity and profit. It delivers a single version of the truth and agility. It connects to any data and distributes reports to thousands. The Intelligent Enterprise goes beyond business intelligence, delivering transformative insight to every user, constituent and partner. Are most organizations there yet? As brands hone and focus their 2020 (and even 2030) vision, MicroStrategy has surveyed 500 enterprise analytics professionals on the state of their organization’s analytics initiatives.
Tags : 
     MicroStrategy
By: Facebook     Published Date: Jun 15, 2011
Nielsen and Facebook recently joined forces to develop effective, near-real time ad effectiveness solutions to determine consumer attitudes, brand perception and purchase intent from advertising, including aided awareness, ad recall, message association, brand favorability, and purchase consideration.
Tags : facebook, nielsen, advertising, social media impression, social networking, customer engagement, brand marketing, social advocacy, earned media, media analytics
     Facebook
By: Sixth Sense Media     Published Date: Apr 14, 2011
This paper will examine and review the application of persistence and triggers in a new age of loyalty marketing to increase brand affinity and drive revenue.
Tags : loyalty marketing, brand marketing, customer retention, trigger-based marketing, mobile marketing, mobile loyalty, affinity marketing, mobile communications
     Sixth Sense Media
By: Delphix     Published Date: Apr 14, 2011
Delphix, announced that Oracle E-Business Suite customers can reduce risk and time, and cut additional storage requirements by using Delphix Server.
Tags : delphix, oracle, e-business suite upgrades, storage requirement, database virtualization, infrastructure
     Delphix
By: proMX     Published Date: May 08, 2011
This document gives a brief overview on challenges and solutions concerning full resource management.
Tags : crm, procect management, microsoft dynamics crm, customer relationship management, ressource management
     proMX
By: PhaseWare     Published Date: May 25, 2011
Multichannel customer service and support is increasingly required in today's digital world. Best practices for multichannel offerings increase customer satisfaction and loyalty.
Tags : multichannel customer service, multichannel customer support, live chat support, customer self service and support
     PhaseWare
By: Liaison Technologies     Published Date: Jun 03, 2011
Tune in to this Tokenization webcast where we'll discuss the business drivers behind tokenization, exactly what 'tokenization' is, some best practices for a successful implementation, and lastly, a customer example of tokenization used to reduce the PCI DSS audit scope.
Tags : liaison, nubridges, tokenization implementation, pci dss audit scope, gary palgon, brian grafsgaard, data protection
     Liaison Technologies
By: Liaison Technologies     Published Date: Jan 30, 2013
In today’s fast-paced marketplace, efficient and accurate exchange of information with vendors, customers and other business partners.
Tags : liaison, data integration, new data integration solution, fast-paced marketplace, integration approach
     Liaison Technologies
By: StepByStepMarketing.com     Published Date: Jun 06, 2011
In 10 Secrets for Successful Customer Relationship Marketing you'll discover how can you build an emotional bond with your customers in a real, personal, and meaningful way.
Tags : client relationship management, customer relationship building, customer relationship management, relationship marketing
     StepByStepMarketing.com
By: The Logic Group     Published Date: Jun 07, 2011
If you are a business that accepts credit or debit card payments then achieving PCI DSS compliance is an industry requirement. But how can you make it work for your business & prevent it becoming an exercise in box ticking?
Tags : pci dss, compliance, credit card data, debit card data, customer data, retail, payments
     The Logic Group
By: IBM Software     Published Date: Jun 08, 2011
Learn how the right blend of customer-centric strategies and advanced analytic tools can help your business achieve advantage.
Tags : ibm cognos, customer intimacy imperative, customer acquisition, relationship development
     IBM Software
By: IBM Software     Published Date: Jun 08, 2011
This white paper explores how predictive analytics helps marketing organizations increase ROI by executing highly targeted campaigns focused on high revenue-generating customers and prospects.
Tags : ibm cognos, predictive analytics, marketing campaign management system, roi, customer behaviour
     IBM Software
By: IBM Software     Published Date: Jun 08, 2011
Learn how decision management optimizes and automates high-volume decisions to create successful outcomes.
Tags : ibm cognos, predictive analytics, customer relationship, decision management
     IBM Software
By: IBM Software     Published Date: Oct 04, 2011
Changes in market conditions and economic uncertainty have forced consumers to make tradeoffs and alter their spending and shopping habits. As a result, more than ever, retailers have to stay on top of trends and better manage their customer relationships, operations and financial performance to maximize profits. Read these customer success stories to learn how four retailers are optimizing their businesses today with business analytics.
Tags : ibm, customer success, analytics, business, technology, profits
     IBM Software
By: IBM Software     Published Date: Oct 04, 2011
With a network of more than 200 stores across Canada, Giant Tiger wanted to find a better way to align local financial and operational planning with central corporate objectives. Learn how they automated budgeting and forecasting processes and enabled store-based users to enter actual data directly into the system via a simple web interface to reduce the budgeting cycle by up to 85 percent, save approximately 220 hours per month for store-based staff, and receive a full return on investment within 24 months.
Tags : customer, perfomance management, technology, ibm, planning objectives, budget, forecasting, investment
     IBM Software
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